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[General] PMI-PMOCP Official Cert Guide, PMI-PMOCP Sample Exam

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【General】 PMI-PMOCP Official Cert Guide, PMI-PMOCP Sample Exam

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PMI Project Management Office Certified Professional Sample Questions (Q17-Q22):NEW QUESTION # 17
The PMO has decided to expand its services by including project prioritization and status reporting to better visualize project execution.
Which action should the PMO professional take next?
  • A. Identify the PMO customers' needs and determine the most effective approach to meet expectations.
  • B. Employ new PMO team members to help provide the requested services.
  • C. Conduct regular project audits and reviews to ensure compliance and high quality.
  • D. Develop new services and frameworks to ensure they are appropriately planned for implementation.
Answer: A
Explanation:
Comprehensive and Detailed Explanation:
[Same as Question 114]

NEW QUESTION # 18
During the planning phase for establishing a PMO, the PMO team encounters resistance from project managers who are concerned about potential bureaucracy and additional workload. The PMO professional recognizes the importance of stakeholder buy-in for successful PMO implementation.
What should the PMO professional do to address these concerns?
  • A. Diagnose the needs and challenges within the organization and tailor the PMO's services and support functions to address those needs.
  • B. Conduct a benchmarking study to identify best practices from successful PMOs in similar organizations.
  • C. Implement a communications management plan to address potential resistance and facilitate the adoption of the PMO within the organization.
  • D. Develop a detailed cost-benefit analysis to demonstrate the potential return on investment (ROI) of the PMO to project managers.
Answer: A
Explanation:
Addressing resistance requires understanding anddiagnosing organizational needs and pain points, then customizing PMO services to reduce bureaucracy and support project managers effectively. Tailoring the PMO ensures relevance and increases stakeholder buy-in.
Cost-benefit analyses (Option A), benchmarking (Option C), and communication plans (Option D) are valuable but less effective if not grounded in an understanding of actual organizational challenges.
PMI-PMOCP Governance and Change Management principles highlightstakeholder-centric tailoring and diagnosisas foundational steps.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), Change Management PMI PMO Value Ring, Stakeholder Engagement

NEW QUESTION # 19
The project sponsor and the manufacturing director of a PMO-managed project have different opinions about the development of a new order-tracking system.
What should the PMO professional do to avoid this situation in the future?
  • A. Develop an effective project scope and change control process during project planning.
  • B. Ensure that the project sponsor has approved the requirements.
  • C. Advise executives to complete a roles and responsibility matrix in the project planning.
  • D. Involve key stakeholders to ensure that requirements are not overlooked.
Answer: D
Explanation:
Conflicting opinions among key stakeholders typically arise whenstakeholders are not effectively engaged during requirements gathering and project planning. Involving all key stakeholders early (Option B) helps ensure comprehensive requirements, reduces misunderstandings, and fosters alignment.
While scope and change control processes (Option A) are necessary, they do not replace stakeholder engagement. Roles matrices (Option C) and approvals (Option D) support governance but do not proactively prevent requirements misalignment.
PMI-PMOCP Governance practices highlight early stakeholder involvement as a key success factor.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), Stakeholder Management PMI PMO Value Ring, Stakeholder Engagement

NEW QUESTION # 20
A PMO offers a service for managing projects. One of the PMO customers always demands that a specific project manager is assigned to their projects. However, it is not always possible to accommodate such requests, which causes dissatisfaction.
What should the PMO professional do to improve the delivery of this service?
  • A. Embrace feedback and raise awareness about the consistency of the service delivery with the quality requirements, which is independent of the project manager assigned.
  • B. Identify the least-in-demand project managers, assess their individual performance, identify the skills gaps, and tailor training according to their specific needs.
  • C. Analyze the reasons behind the customer dissatisfaction and hire more project managers with the required skill sets.
  • D. Adjust the service-level agreement (SLA) with customers according to the existing capacity in order to realign their expectations.
Answer: A
Explanation:
To improve service delivery and manage expectations, the PMO professional shouldembrace customer feedback and emphasize the consistent quality and standards of service delivery, independent of which project manager is assigned.PMI-PMOCP highlights the importance of focusing on process and quality rather than individual preferences to maintain fairness and operational efficiency.
While identifying skill gaps (option A), adjusting SLAs (option B), or hiring (option D) are valid considerations, the first step is managing perceptions and demonstrating that service quality does not depend on specific individuals. This approach promotes confidence in PMO capabilities and reinforces objective service standards.
ReferenceMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Service Delivery and Stakeholder Management.

NEW QUESTION # 21
Which primary strategy should the PMO professional adopt to effectively oversee an organization's portfolio to drive value creation, innovation, and competitive advantage?
  • A. Check that all projects adhere to strict timelines and budgets.
  • B. Suggest that senior leadership modify the strategic objectives and key performance indicators (KPIs).
  • C. Conduct annual audits to assess project performance and compliance.
  • D. Ensure that the projects align with organizational strategic objectives.
Answer: D
Explanation:
The core purpose of portfolio management within the Strategic Alignment domain is toensure project investments are aligned with organizational strategic objectives. This alignment drives value creation, supports innovation, and sustains competitive advantage.
While audits (Option A), monitoring timelines and budgets (Option C), and leadership involvement (Option D) are important, the foundational strategy is to maintain strategic alignment so that resources are allocated to initiatives with the greatest impact.
PMI-PMOCP guidelines emphasize strategic alignment as the primary mechanism to maximize portfolio value and organizational success.
References:
PMI-PMOCPExam Content Outline, Strategic Alignment Domain
PMI Practice Standard for Portfolio Management (2017), Alignment and Value Delivery Sections PMI PMO Value Ring, Strategic Portfolio Management

NEW QUESTION # 22
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