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Exam Cisco 100-140 Objectives, 100-140 Exams

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Exam Cisco 100-140 Objectives, 100-140 Exams

Posted at yesterday 18:03      View：2 | Replies：0        Print      Only Author   [Copy Link] 1#
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Cisco 100-140 certification exam is a high demand exam tests in IT field because it proves your ability and professional technology. To get the authoritative certification, you need to overcome the difficulty of 100-140 Test Questions and complete the actual test perfectly. Our training materials contain the latest exam questions and valid 100-140 exam answers for the exam preparation, which will ensure you clear exam 100%.
Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 4
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q24-Q29):NEW QUESTION # 24
A support technician is documenting a resolved issue where a software bug caused data loss for a client.
What is the most effective way to document this interaction?
  • A. List all the software used by the client, regardless of relevance to the bug
  • B. Summarize the emotional impact of the issue on the client
  • C. Focus on potential upgrades to the client's system to avoid similar issues
  • D. Describe the bug and its impact, and the steps taken to resolve the issue
Answer: D
Explanation:
A comprehensive and factual description of the bug, its impact on operations, and the resolution steps is essential to document such interactions accurately. This approach ensures that the documentation is useful for reference and aids in handling similar issues in the future.
Option A is incorrect because focusing on the emotional impact does not provide a technical summary of the issue.
Option C is incorrect because listing all software, including irrelevant ones, clutters the documentation and detracts from the specific problem and solution.
Option D is incorrect as focusing solely on upgrades does not summarize the specific incident and its resolution.

NEW QUESTION # 25
During a meeting, a user's laptop with a USB-C port fails to charge when connected to a docking station.
What is the most likely reason for this issue that the IT support technician should investigate first?
  • A. The USB-C cable is too long
  • B. The laptop requires a proprietary charger
  • C. The docking station uses a USB-C cable that does not support Power Delivery (PD)
  • D. The docking station is not plugged into an AC power source
Answer: C
Explanation:
For a USB-C connection to charge a laptop, especially through a docking station, the cable and docking station must support USB Power Delivery (PD). This feature enables higher power transfer over USB-C, essential for charging laptops. If the docking station or the cable lacks PD support, the laptop will not charge effectively.
Option B is incorrect because cable length can affect data transfer and charging efficiency, but it is less likely to be the primary reason for no charging if the setup previously worked.
Option C is incorrect because while some laptops may require proprietary chargers, most modern laptops with USB-C are designed to be charged via USB-C PD.
Option D is incorrect because while possible, it's assumed that basic setup checks like ensuring the docking station's power source have already been made.

NEW QUESTION # 26
A user is trying to set up their work email on a new smartphone but keeps receiving an error that the server cannot be reached.
What should they check first to resolve this issue?
  • A. Ensure the email server address is entered correctly
  • B. Change the email account password
  • C. Delete and reinstall the email app
  • D. Turn off the smartphone and turn it back on
Answer: A
Explanation:
Correct Answer. A. Ensure the email server address is entered correctly Entering the correct server address is crucial for connecting to the email server. A typo or outdated server address can prevent the device from establishing a connection.
Option B is incorrect because reinstalling the app should only be considered if there are indications that the app is malfunctioning, not simply due to connection errors Option C is incorrect as restarting the device does not address potential incorrect settings within the email setup Option D is incorrect because changing the password does not resolve server connection issues and is unrelated to server reachability

NEW QUESTION # 27
When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?
  • A. Only use information from personal blogs.
  • B. Select the first        op website that appears in the search results.
  • C. Verify information using multiple sources.
  • D. Ask a co-worker for their opinion on the search results.
Answer: C
Explanation:
Relying on personal blogs or the first search result risks misinformation. While co-worker input can help, it's subjective. Verifying information across multiple reputable sources ensures accuracy and reliability.

NEW QUESTION # 28
A user in an enterprise environment is experiencing slow connectivity to an internet application.
To determine if the issue is related to network routing, what diagnostic command should a technician use?
  • A. route print
  • B. ping -t application.example.com
  • C. tracert application.example.com
  • D. netstat
Answer: C
Explanation:
Correct Answer. B. tracert application.example.com Using tracert helps trace the route packets follow to the application's server, highlighting any nodes that cause delays or packet loss, which can contribute to slow connectivity.
Option A is incorrect. Continuous ping (ping -t) can test reachability and average response times but doesn't show the path or identify problematic hops.
Option C is incorrect. route print displays the local routing table, which is static and does not dynamically analyze packet travel.
Option D is incorrect. netstat provides statistics and current connections; it does not analyze the route data takes to a specific destination.

NEW QUESTION # 29
......
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