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[General] CITM Reliable Test Cram | Dumps CITM Guide

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【General】 CITM Reliable Test Cram | Dumps CITM Guide

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EXIN CITM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Vendor Selection
  • Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.
Topic 2
  • Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.
Topic 3
  • Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.
Topic 4
  • Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.

EXIN EPI Certified Information Technology Manager Sample Questions (Q22-Q27):NEW QUESTION # 22
One particular incident repeatedly occurs every first day of the working week. As part of problem management, it is decided to gather a group of technical specialists to conduct problem analysis. Which technique is recommended?
  • A. Kepner-Tregoe
  • B. Fault isolation
  • C. Technical observation post
  • D. 5-Whys
Answer: D
Explanation:
For a recurring incident,problem managementinITILaims to identify the root cause to prevent future occurrences. The5-Whystechnique (C) is recommended as it involves repeatedly asking "why" to drill down to the root cause of the issue. This simple, effective method is suitable for a group of technical specialists analyzing a recurring problem, such as an incident occurring every Monday, which may stem from a specific process, configuration, or system issue.
* Kepner-Tregoe (A):A structured decision-making and problem-solving method, more complex and less focused on root cause analysis alone.
* Technical observation post (B):Not a standard problem management technique; likely a distractor.
* Fault isolation (D):Focuses on isolating faulty components, more applicable to hardware issues than recurring process-related incidents.
The 5-Whys technique is widely used in ITIL problem management for its simplicity and effectiveness in collaborative root cause analysis.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's problem management techniques, including 5-Whys. Check sections on problem analysis or root cause analysis.

NEW QUESTION # 23
From the list below, which activity is not considered to be an activity in the software development phase?
  • A. Code writing
  • B. Testing
  • C. Implementation
  • D. Documenting
Answer: C
Explanation:
In theSoftware Development Life Cycle (SDLC), thedevelopment phasetypically includescode writing(A), testing(B), anddocumenting(C) to build and verify the software.Implementation(D) is part of the deployment phase, where the software is installed and made operational in the production environment, not part of development.
Reference:EPI CITM study guide, under Application Management, likely covers SDLC phases, distinguishing development from implementation. Refer to sections on software development or application lifecycle management.

NEW QUESTION # 24
Whilst creating the budget for the project, stakeholders demand that the project manager submits a budget proposal as accurate as possible, supported by a Work/Product Breakdown Structure (WBS/PBS). What is the preferred budget estimation?
  • A. Bottom-up estimate
  • B. Analogous estimate
  • C. Rough Order of Magnitude (ROM)
  • D. Budget estimate
Answer: A
Explanation:
For a budget proposal that must beas accurate as possibleand supported by aWork Breakdown Structure (WBS)orProduct Breakdown Structure (PBS), thebottom-up estimate(A) is preferred. This method involves estimating costs for each task or deliverable in the WBS/PBS, then aggregating them to calculate the total budget. According toPMBOK, bottom-up estimation leverages detailed data, ensuring high accuracy, especially when a WBS is available.
* Rough Order of Magnitude (ROM) (B):A high-level estimate with low accuracy (±50%), used early in projects, not suitable for detailed budgeting.
* Analogous estimate (C):Relies on historical data from similar projects, less accurate than bottom-up when detailed WBS data exists.
* Budget estimate (D):A general term, not a specific technique, and less precise than bottom-up.
Reference:EPI CITM study guide, under Project Management, likely references PMBOK's cost estimation techniques, emphasizing bottom-up for accurate budgeting. Refer to sections on project cost management or budgeting.

NEW QUESTION # 25
In system (application) development, a use case (user story) is a list of steps defining interactions between a role and a system to achieve a goal. What type of requirement is mentioned here?
  • A. Non-functional requirement
  • B. Functional requirement
  • C. Behavioral requirement
  • D. Security requirement
Answer: B
Explanation:
Ause caseoruser storydescribes interactions between a user (role) and the system to achieve a specific goal, defining what the system must do. This corresponds to afunctional requirement(A), which specifies the system's features or capabilities (e.g., "the system shall allow users to submit a return request"). According to SDLCand requirements engineering, functional requirements focus on specific functionalities, as captured in use cases.
* Behavioral requirement (B):Not a standard term; it may refer to system behavior but is less specific than functional requirements.
* Non-functional requirement (C):Covers performance, scalability, or usability (e.g., response time), not specific user interactions.
* Security requirement (D):A subset of non-functional requirements focused on security, not general use case interactions.
Reference:EPI CITM study guide, under Application Management, likely discusses requirements engineering in the SDLC, emphasizing functional requirements in use cases. Check sections on system design or requirements analysis.

NEW QUESTION # 26
What is the correct sequence of activities for a risk assessment?
  • A. Identify - analyse - evaluate - treatment - monitor and review
  • B. Establish context - identify - analyse - evaluate - treatment
  • C. Monitor and review - establish context - identify - evaluate - treatment
  • D. Communication - establish context - analyse - treatment - monitor and review
Answer: B
Explanation:
The correct sequence for arisk assessment, as perISO 31000andISO/IEC 27001, is:Establish context - identify - analyse - evaluate - treatment(C).
* Establish contextefine the scope, objectives, and criteria for the risk assessment (e.g., organizational goals, assets, and risk appetite).
* Identify:Identify potential risks (e.g., threats and vulnerabilities) that could impact objectives.
* Analyse:Assess the likelihood and impact of identified risks to determine their severity.
* Evaluate:Compare risks against risk criteria to prioritize them for treatment.
* Treatment:Implement controls or strategies to mitigate, avoid, transfer, or accept risks.
* Option A:Incorrect, as "monitor and review" is a post-treatment step, not the starting point.
* Option B:Incorrect, as "communication" is not a distinct step in risk assessment; it's embedded throughout.
* Option D:Incorrect, as it skips "establish context," which is essential for defining the assessment's scope.
This sequence ensures a structured, systematic approach to risk assessment, aligning with organizational objectives.
Reference:EPI CITM study guide, under Risk Management, likely references ISO 31000 or ISO/IEC 27001 for risk assessment processes. Check sections on risk assessment methodologies or risk management lifecycle.

NEW QUESTION # 27
......
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