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[General] Reliable GCX-GCD Practice Materials - GCX-GCD Real Study Guide - Getcertkey

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【General】 Reliable GCX-GCD Practice Materials - GCX-GCD Real Study Guide - Getcertkey

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P.S. Free 2026 Genesys GCX-GCD dumps are available on Google Drive shared by Getcertkey: https://drive.google.com/open?id=1mVnD9hqpLZ0mP-R3NGjCTdauJ-QSAmcg
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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 2
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 3
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 6
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 7
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Verified Genesys GCX-GCD Online Practice Test EnginePrepare for the Genesys GCX-GCD exam with ease using Getcertkey Genesys GCX-GCD exam questions in a convenient PDF format. Our PDF files can be easily downloaded and accessed on various devices, including PCs, laptops, Macs, tablets, and smartphones. With the Genesys Cloud CX: Developer Certification (GCX-GCD) PDF questions, you have the flexibility to study anytime and anywhere, eliminating the need for additional classes. Our comprehensive PDF guide contains all the essential information required to pass the GCX-GCD in one shot.
Genesys Cloud CX: Developer Certification Sample Questions (Q21-Q26):NEW QUESTION # 21
Error 400 by Notification service means the channel has been idle for 24 hours.
  • A. True
  • B. False
Answer: A
Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 22
Which protocol is used to transport digitized audio?
  • A. SIP over UDP
  • B. TLS
  • C. TCP
  • D. RTP over UDP
Answer: D
Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.

NEW QUESTION # 23
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.
  • A. True
  • B. False
Answer: A
Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.

NEW QUESTION # 24
Which ACD routing method routes an interaction to the next available agent?
  • A. Preferred Agent
  • B. Disregard Skills. Next Agent
  • C. Standard ACD
  • D. BullseyeACD
Answer: C
Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.

NEW QUESTION # 25
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?
  • A. WebRTC
  • B. Outbound Proxy
  • C. Gateway
  • D. SIP
Answer: A,D
Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/

NEW QUESTION # 26
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