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[General] CITM Exam Outline, CITM New Question

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【General】 CITM Exam Outline, CITM New Question

Posted at yesterday 20:17      View：3 | Replies：0        Print      Only Author   [Copy Link] 1#
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EXIN CITM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.
Topic 2
  • IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.
Topic 3
  • Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.
Topic 4
  • Vendor Selection
  • Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.
Topic 5
  • Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.
Topic 6
  • Risk Management: This domain evaluates the capabilities of an IT Risk Manager and involves identifying, assessing, and mitigating IT-related risks. It addresses developing risk frameworks, compliance management, and proactive measures to safeguard IT assets and operations.
Topic 7
  • Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.

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EXIN EPI Certified Information Technology Manager Sample Questions (Q29-Q34):NEW QUESTION # 29
Senior management requests a service requirement analysis to justify the need for a vendor. During the analysis, it is concluded that the internal IT provider has insufficient manpower and lacks the skills to deliver the work required. Which gaps are identified?
  • A. Technical and organizational
  • B. Financial and technical
  • C. Financial and organizational
Answer: A
Explanation:
The analysis identifiesinsufficient manpower(a staffing issue) andlack of skills(a capability issue) within the internal IT provider. These gaps correspond toorganizational(manpower, related to staffing and resource allocation) andtechnical(skills, related to expertise and technical capabilities) deficiencies (B).
* Financial and organizational (A):Financial gaps (e.g., budget constraints) are not mentioned in the scenario.
* Financial and technical (C):Financial issues are not indicated; the focus is on manpower and skills.
According tovendor management frameworks, identifying gaps in internal capabilities (e.g., staffing and technical expertise) justifies outsourcing to a vendor to fill these deficiencies.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers service requirement analysis and gap identification. Check sections on vendor justification or capability assessment.

NEW QUESTION # 30
A customer survey needs to be designed. What is the most important factor for success?
  • A. Make use of leading and loaded questions
  • B. Minimum duration to complete
  • C. Use a rating scale only
  • D. Relevant questions to meet the objective
Answer: D
Explanation:
The most important factor for a successfulcustomer surveyinservice managementisrelevant questions to meet the objective(A). According toITIL's continual service improvement (CSI), surveys must be designed with questions that align with the survey's goals (e.g., assessing service quality or customer satisfaction) to gather meaningful data for actionable improvements.
* Use a rating scale only (B):Restricting to rating scales limits question variety and may not capture qualitative insights.
* Leading and loaded questions (C):These bias responses, reducing survey validity.
* Minimum duration (D):While brevity is important, relevance of questions is critical for achieving the survey's purpose.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's CSI framework for survey design. Check sections on customer feedback or service improvement.

NEW QUESTION # 31
The project brief/project charter is created. Which of the following is not part of it?
  • A. Detailed planning
  • B. Quality expectations
  • C. High-level risk
  • D. Summary budget
Answer: A
Explanation:
Theproject charter(or project brief) is a high-level document created during theinitiation phaseof a project, as defined byPMBOK(Project Management Body of Knowledge). It outlines the project's purpose, objectives, scope, and key elements but does not includedetailed planning(A), which occurs during the planning phase after the charter is approved. The charter typically includes:
* High-level risks (B):Identifies major risks to provide early awareness.
* Summary budget (C)rovides an initial cost estimate for approval.
* Quality expectations (D)efines high-level quality requirements or standards.
Detailed planning, such as creating a detailed Work Breakdown Structure (WBS) or schedule, is part of the project management plan developed later, not the charter.
Reference:EPI CITM study guide, under Project Management, likely references PMBOK's project initiation processes, detailing the components of a project charter. Refer to sections on project initiation or project charter development.

NEW QUESTION # 32
The organization's online retail system popularity has resulted in global demand. To provide customers with a
24x7 option for support in regard to returning products, a virtual assistant is designed providing simple instructions based on pre-defined questions which are commonly asked by customers. Which type of Machine Learning (ML) is applied?
  • A. Reinforcement learning
  • B. Deep learning
  • C. Supervised
  • D. Unsupervised
Answer: C
Explanation:
The scenario describes a virtual assistant designed to provide simple instructions for product returns based on pre-defined questionscommonly asked by customers. This indicates the use ofsupervised machine learning (B), where the system is trained on a labeled dataset (e.g., questions paired with correct responses) to predict appropriate answers. Supervised learning is ideal for applications like chatbots or virtual assistants that rely on predefined input-output pairs to handle customer queries efficiently.
* Unsupervised (A):Involves finding patterns in unlabeled data (e.g., clustering), not suitable for predefined question-response tasks.
* Reinforcement learning (C):Focuses on learning through trial and error with rewards, used in dynamic environments (e.g., robotics), not for static question answering.
* Deep learning (D):A subset of supervised or unsupervised learning using neural networks, but the question doesn't specify complex architectures, making supervised learning the broader, correct choice.
Supervised learning aligns withIT strategyfor deploying AI-driven customer support tools, as it ensures accurate, predictable responses based on trained data, enhancing user experience in a global retail system.
Reference:EPI CITM study guide, under IT Strategy, likely discusses emerging technologies like AI and machine learning, emphasizing supervised learning for customer-facing applications. Refer to sections on artificial intelligence or customer support technologies.

NEW QUESTION # 33
The new social media platform is multi-media supported and will generate a large volume of raw data. The marketing department has a need for advanced analysis of this data. Which data management technology applies best?
  • A. Digital Asset Management (DAM)
  • B. Master Data Management (MDM)
  • C. Online Analytical Processing (OLAP)
  • D. Big Data Analysis
Answer: D
Explanation:
The scenario describes a social media platform generating alarge volume of raw data(e.g., user interactions, multimedia content) and a need foradvanced analysisby the marketing department.Big Data Analysis(D) is the best technology, as it handles large, unstructured datasets and uses advanced techniques (e.g., machine learning, predictive analytics) to derive insights, such as user behavior or campaign effectiveness.
* Master Data Management (MDM) (A):Focuses on managing core business data (e.g., customer records) for consistency, not analyzing large raw datasets.
* Digital Asset Management (DAM) (B):Manages multimedia assets (e.g., images, videos) for storage and retrieval, not advanced analysis.
* Online Analytical Processing (OLAP) (C):Supports multidimensional analysis of structured data but is less suited for unstructured, large-scale social media data compared to big data tools.
Big Data Analysis aligns withIT strategyfor leveraging large datasets to drive business value, as per modern data management frameworks.
Reference:EPI CITM study guide, under IT Strategy, likely discusses data management technologies, emphasizing big data for advanced analytics. Refer to sections on data analytics or emerging technologies.

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