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CPHQ Dumps & CPHQ Verified Answers
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P.S. Free 2026 NAHQ CPHQ dumps are available on Google Drive shared by TopExamCollection: https://drive.google.com/open?id=1VZYAkbmZyKH8-gFYHvswiXsZcPoq-EdV
To find the perfect CPHQ practice materials for the exam, you search and re-search without reaching the final decision and compare advantages and disadvantages with materials in the market. With systemic and methodological content within our CPHQ practice materials, they have helped more than 98 percent of exam candidates who chose our CPHQ guide exam before getting the final certificates successfully.
The CPHQ exam is computer-based and consists of 150 multiple-choice questions. Test-takers have three hours to complete the exam. The questions are designed to assess the test-taker's knowledge of healthcare quality principles, as well as their ability to apply that knowledge to real-world situations. CPHQ Exam is scored on a pass/fail basis, with a passing score of 70% or higher.
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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q81-Q86):NEW QUESTION # 81
In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the quality of patient clinician interpersonal relationship. But, now it is translated into many factors.
Which of the following is out of such factors? (Choose three.)
- A. Respect for Respect for patient's convenience
- B. Respect for patients' values
- C. Respect for patients' preferences
- D. Respect for patients' expressed needs
Answer: B,C,D
NEW QUESTION # 82
Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport
These are the types of _____________ identified by Taiichiohno.
- A. Areas to be focused during production
- B. Continuous improvement
- C. Waste (activities that do not add value to the process)
- D. Quality controls
Answer: C
NEW QUESTION # 83
A patient was found unresponsive on a medical-surgical floor. Upon review of the patient's medical record, it was found that the patient had accidentally been given two doses of a sedating agent that had not been ordered. Which of the following would have helped prevent this error?
- A. Computerized provider order entry (CPOE)
- B. Barcode medication administration (BCMA)
- C. Radio frequency identification (RFID)
- D. Automated dispensing machine (ADM)
Answer: B
Explanation:
Barcode Medication Administration (BCMA) is a technology designed to reduce medication administration errors by ensuring the "five rights" of medication safety: right patient, right medication, right dose, right route, and right time.
In the scenario described, the administration of an unauthorized second dose of a sedating agent could have been prevented by BCMA. This system requires scanning both the patient's identification band and the medication barcode before administration. If the medication is not prescribed or if the timing is incorrect, the system alerts the healthcare provider, thereby preventing potential errors.
While other technologies like Automated Dispensing Machines (ADM), Radio Frequency Identification (RFID), and Computerized Provider Order Entry (CPOE) contribute to medication safety, BCMA specifically addresses errors at the point of administration, making it the most effective tool in this context.
NEW QUESTION # 84
Which of the following is the most proactive approach to quality improvement?
- A. Plan-Do-Study-Act
- B. fishbone diagram
- C. root cause analysis (RCA)
- D. failure mode and effects analysis (FMEA)
Answer: D
Explanation:
Explanation: FMEA (C) is the most proactive quality improvement approach, identifying potential failures before they occur. PDSA (A) tests improvements, while fishbone diagrams (B) and RCA (D) are reactive.
NAHQ emphasizes FMEA for proactive risk management
NAHQ CPHQ Study Guide, Performance and Process Improvement Section, "Proactive Quality Improvement Tools"; NAHQ CPHQ Practice Exam, Risk Management Strategies.
NEW QUESTION # 85
An organization is implementing significant change that affects how staff perform their jobs. Staff members are exhibiting varying levels of acceptance and resistance. Which of the following is the best approach?
- A. Hold a meeting to communicate compliance expectations with an emphasis on consequences for non- compliance.
- B. Invest energy in staff who are positioned to positively influence their peers.
- C. Delay the change until everyone is agreeable with the implementation plan.
- D. Immediately institute the progressive discipline process with resistant staff members.
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In the Organizational Leadership domain, effective change management requires leveraging influential champions within the organization to build trust, encourage adoption, and reduce resistance.
By investing energy and resources in staff who are positive influencers, leaders create a network of support that promotes buy-in and motivates others. This approach aligns with change leadership principles such as engagement, communication, and empowerment.
Options A and B focus on punitive or compliance-driven approaches that typically increase resistance, while delaying change (option D) undermines momentum and organizational effectiveness.
References:
NAHQ CPHQ Content Outline - Organizational Leadership: Change Management and Staff Engagement Strategies NAHQ Healthcare Quality Competency Framework - Leadership: Managing Change and Influencing Organizational Culture
NEW QUESTION # 86
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