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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q75-Q80):NEW QUESTION # 75
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

• A. Energy and Utilities Base Service license
• B. Salesforce Contact Center license
• C. Salesforce Field Service license
• D. Salesforce Service Console license
  

Answer: A
Explanation:
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/produ ... utilities/overview/

NEW QUESTION # 76
The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

• A. Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.
• B. Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration
• C. Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.
• D. Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets
  

Answer: D
Explanation:
When aiming to integrate Salesforce Energy and Utilities Cloud with a legacy billing application, especially when the customer is already using MuleSoft, leveraging existing assets from Anypoint Exchange is a strategic approach. Anypoint Exchange often contains templates and pre-built integration patterns that can significantly speed up the integration process by providing a starting point that is specifically tailored or easily adaptable to energy and utility industry needs. This method fosters efficiency and leverages community knowledge and previous successful implementations. Reference = MuleSoft's Anypoint Exchange is a central repository for connectors, templates, and APIs. Its utility for Salesforce integrations, especially within the Energy and Utilities sector, is documented in MuleSoft's resources and guides on Anypoint Platform: https://www.mulesoft.com/exchange/

NEW QUESTION # 77
An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

• A. Execute a SOQL query to retrieve the license count
• B. Go to Setup -> Company Information -> Permission Set Licenses.
• C. Call Salesforce Support to get the Energy and Utilities Cloud information.
• D. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
  

Answer: B
Explanation:
The most effective way to check for the number of assigned Salesforce Energy and Utilities Cloud licenses is through the Salesforce Setup menu. By navigating to Setup, then to Company Information, and looking at the Permission Set Licenses section, administrators can quickly view the number of licenses assigned and available for various Salesforce products, including Energy and Utilities Cloud. This method provides a straightforward and accessible means of license management within the Salesforce environment. Reference = Salesforce's official documentation on managing licenses, including viewing assigned licenses through the Company Information section, provides comprehensive guidance: https://help.salesforce.com/arti ... types_available.htm

NEW QUESTION # 78
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

• A. Account
• B. Premise
• C. Asset
• D. Contract
  

Answer: A

NEW QUESTION # 79
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

• A. A picklist attribute can be configured and associated to each product individual
  

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