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[General] Reliable ServiceNow CIS-HAM Test Objectives & New Exam CIS-HAM Materials

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【General】 Reliable ServiceNow CIS-HAM Test Objectives & New Exam CIS-HAM Materials

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ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) exam is a certification that validates an individual's expertise in implementing and managing hardware assets in the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification is designed for IT professionals who are responsible for managing hardware assets in their organization and are looking to validate their skills and knowledge.
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ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is a certification exam that is designed to test the knowledge and skills of professionals who are responsible for implementing and managing hardware asset management processes using ServiceNow platform. CIS-HAM Exam is intended for those individuals who have a solid understanding of the ServiceNow platform and have experience in implementing hardware asset management processes.
ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q87-Q92):NEW QUESTION # 87
What is tracked throughout the life of an asset? (Choose three.)
  • A. Hardware data
  • B. Lifecycle data
  • C. Financial data
  • D. Configuration data
  • E. Contractual data
Answer: B,C,E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
* Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
* Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
* Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4. References:
* ServiceNow Hardware Asset Management: Hardware Asset Management overview
* ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
* ServiceNow Hardware Asset Management: Asset and CI management
* ServiceNow Hardware Asset Management: Hardware Normalization

NEW QUESTION # 88
Which tier of the capability blueprint focuses on achieving best-in-class?
  • A. Trustworthy data
  • B. Operational integration
  • C. Strategic conformance
  • D. Practical management
Answer: C
Explanation:
The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
The capability blueprint consists of five tiers, each representing a different level of capability and value.
The five tiers are:
Trustworthy data: The foundation of hardware asset management, ensuring data accuracy, completeness, and consistency.
Practical management: The basic level of hardware asset management, enabling visibility, control, and compliance of hardware assets.
Operational integration: The intermediate level of hardware asset management, enhancing efficiency, effectiveness, and collaboration of hardware asset processes.
Strategic conformance: The advanced level of hardware asset management, achieving best-in-class performance, optimization, and alignment of hardware assets with business goals.
Business transformation: The ultimate level of hardware asset management, enabling innovation, agility, and competitive advantage through hardware asset management.
The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. Reference:
Hardware Asset Management Capability Blueprint
Hardware Asset Management Maturity Model

NEW QUESTION # 89
What requirements must be met in order for a consumable asset to be consumed? (Choose three.)
  • A. Quantity > 0
  • B. Substate is Available
  • C. Substate is pre-allocated
  • D. Quantity > stockroom threshold
  • E. State is In stock or Pending Delivery
  • F. State is In stock
Answer: A,B,E

NEW QUESTION # 90
What are the key steps for importing asset data? (Choose three.)
  • A. Create transform map
  • B. Update transform map
  • C. Run transform map
  • D. Merge transform maps
  • E. Consolidate data
  • F. Load data
Answer: A,C,F
Explanation:
Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data.
You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table.
You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

NEW QUESTION # 91
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
  • A. Activate HAM and then re-run the scheduled FSM jobs
  • B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
  • C. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
  • D. No configuration is required: asset tasks automatically activate behind the scenes
Answer: B
Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration

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