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[General] New Certified-Business-Analyst Practice Materials, Certified-Business-Analyst Ac

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【General】 New Certified-Business-Analyst Practice Materials, Certified-Business-Analyst Ac

Posted at yesterday 21:31      View：4 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Business Analyst Exam Sample Questions (Q139-Q144):NEW QUESTION # 139
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?
  • A. Who, where, and how
  • B. Who, what, and why
  • C. Value, purpose, and need
Answer: B
Explanation:
This answer states that using who, what, and why is what each user story should include for optimizing a very manual process in its Salesforce org. Who refers to the persona, which is a fictional representation of a typical user or stakeholder who will use or benefit from a feature or a functionality. What refers to the goal, which is what the user or stakeholder wants to accomplish with the feature or functionality. Why refers to the value, which is why the user or stakeholder wants to accomplish the goal, and how they will measure success. Using who, what, and why can help the BA to write effective user stories that capture and prioritize the requirements, and align them with the stakeholder value and expectations. References:
https://trailhead.salesforce.com ... ok/use-user-stories

NEW QUESTION # 140
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?
  • A. Write the test scripts.
  • B. Plan the sprint schedule.
  • C. Define the acceptance criteria
Answer: C
Explanation:
Explanation
This answer states that defining the acceptance criteria is what the BA should do next after conducting discovery sessions for implementing Experience Cloud at UC and writing user stories. Acceptance criteria are a set of conditions or tests that a user story must meet or pass in order to be considered done and ready for deployment or delivery. Defining the acceptance criteria means that the BA specifies what the solution must do or have to satisfy the user story, and how to verify or measure its success. Defining the acceptance criteria is what the BA should do next after writing user stories because it helps the BA to clarify and communicate the requirements and expectations of the user story, and to ensure that the solution meets them.
References:https://trailhead.salesforce.com ... lyst-quick-look/use

NEW QUESTION # 141
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?
  • A. Review the Einstein Article Recommendations feature in the services team's org.
  • B. Review user stories on the services team's development backlog.
  • C. Review the services team's goal' initiatives, strategies, and obstacles.
Answer: C
Explanation:
Explanation
This answer states that reviewing the services team's goals, initiatives, strategies, and obstacles is what the BA should do to determine if the current solution of implementing an Experience Site that allows customers to view Knowledge articles and submit cases is adding value to UC's business. Goals are what the services team wants to achieve or accomplish in terms of business outcomes or benefits. Initiatives are what the services team plans to do or implement to achieve their goals. Strategies are how the services team executes or delivers their initiatives. Obstacles are what prevents or hinders the services team from achieving their goals, implementing their initiatives, or executing their strategies. Reviewing the services team's goals, initiatives, strategies, and obstacles means that the BA analyzes and documents these elements related to implementing an Experience Site that allows customers to view Knowledge articles and submit cases. Reviewing the services team's goals, initiatives, strategies, and obstacles is what the BA should do to determine if the current solution is adding value to UC's business because it helps the BA to measure and evaluate the performance and impact of the current solution against these elements.
References:https://trailhead.salesforce.com ... lyst-quick-look/use

NEW QUESTION # 142
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?
  • A. Understand the project scope.
  • B. Verify Lightning page loading time.
  • C. Identify top project priorities.
Answer: B

NEW QUESTION # 143
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
  • A. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
  • B. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
  • C. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
Answer: C

NEW QUESTION # 144
......
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Posted at yesterday 23:58        Only Author  2#
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