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Free PDF Quiz Sales-101 - Salesforce Certified Sales Foundations Updated Actual
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Salesforce Sales-101 Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
| | Topic 2 | - Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.
| | Topic 3 | - Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.
| | Topic 4 | - Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
| | Topic 5 | - Planning: This section of the exam measures skills of Account Executives and covers territory planning, engaging key accounts, and calculating sales quota attainability. It also emphasizes developing strong business relationships and partnerships with key roles and personas to drive long-term success.
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Latest Sales-101 Test Guide & Latest Sales-101 Braindumps SheetNo software installation is required to go through the web-based Salesforce Sales-101 practice test. The PDF file of Sales-101 real exam questions is easy to use on laptops, tablets, and smartphones. We have added all the Salesforce Sales-101 Questions, which have a chance to appear in the Sales-101 real test. Our Salesforce Certified Sales Foundations (Sales-101) dumps PDF exam questions are beneficial to prepare for the test in less time.
Salesforce Certified Sales Foundations Sample Questions (Q45-Q50):NEW QUESTION # 45
A sales representative is approached by a prospect who is having difficulty managing their customer data effectively and is struggling to track sales activity and customer interactions.
Which first step should the sales rep take to define the scope of a solution for the prospect?
- A. Frame the challenge.
- B. Assemble a diverse project team.
- C. Suggest organizing their data in a spreadsheet.
Answer: A
Explanation:
The first step in defining the scope of a solution for a prospect is to frame the challenge, which means understanding the problem, the desired outcome, and the value proposition. Framing the challenge helps the sales rep to align with the prospect on their needs and goals, and to establish credibilityand trust. Framing the challenge also helps the sales rep to identify the key stakeholders, decision makers, and influencers involved in the buying process, and to tailor their communication and messaging accordingly. References:
* Sales Rep Training: Define the Scope of a Solution
* Cert Prep: Salesforce Certified Sales Representative efine the Scope of a Solution
NEW QUESTION # 46
A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect.
What should be the main objective of this presentation?
- A. To provide an in-depth analysis of the prospect's competitors and market trends
- B. To communicate how the solution addresses the prospect's pain points and needs, and delivers tangible return on investment (ROI)
- C. To build credibility with the prospect using their public speaking skills and professional appearance
Answer: B
Explanation:
The main objective of a value proposition presentation is to show the prospect how the solution can solve their problems, fulfill their needs, and provide them with benefits that outweigh the costs. A value proposition presentation should highlight the unique features and advantages of the solution, as well as quantify the expected outcomes and ROI for the prospect.References:https://www.salesforce.com/resources/articles/value- proposition/#value-proposition-presentation
NEW QUESTION # 47
After a salesrepresentative presents a value proposition to customers, they raise some objections. The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?
- A. Compare risks and benefits using features, advantages, and benefits (FAB).
- B. Ask questions to determine if they can get the deal back on track.
- C. Stand by the solution and point out their misunderstanding.
Answer: B
Explanation:
Asking questions to determine if they can get the deal backon track is the next step that the sales rep should take to address the objections from the customers after understanding their reasoning and negative emotional reaction. Asking questions helps to understand the root cause, scope, and impact of the objections, as well as to show empathy and respect for the customers' concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objections.
References:https://www.salesforce.com/resou ... objections-handling
NEW QUESTION # 48
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?
- A. Price
- B. Trust
- C. Requirements
Answer: A
Explanation:
Price objections are related to the customer's perception of the value of the solution and their ability or willingness to pay for it. Return on investment (ROI) is a measure of the value that the solution provides in relation to its cost. If the customer is concerned about ROI, it means they are not convinced that the solution is worth the price or that they can afford it. The sales representative should addressthis objection by demonstrating the value proposition of the solution, highlighting the benefits and outcomes that the customer can expect, and showing how the solution can help the customer achieve their goals and solve their problems.
The sales representative should also explore the customer's budget and decision-making process, and offer flexible payment options or discounts if possible. References: Certification - Sales Representative - Trailhead,
[Sales Rep Training: Create Effective Selling Habits - Trailhead]
NEW QUESTION # 49
How does a sales representative determine if a customer might be a valid prospect for the product?
- A. Uncoverwhat the customer is planning to do and the executive staff's purchasing preferences.
- B. Review the customer's website and tell the prospect that the product will solve their problems.
- C. Understand the customer's pain points and what they attempted in the past that was unsuccessful.
Answer: C
Explanation:
Understanding the customer's pain points and what they attempted in the past that was unsuccessful is a way to determine if a customer might be a valid prospectfor the product. This helps to identify the customer's needs, challenges, goals, and motivations, as well as to assess their fit and readiness for the product. This also helps to position the product as a solution that can address their pain points and provide value.References:
https://www.salesforce.com/resou ... es-process/#qualify
NEW QUESTION # 50
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The Salesforce Sales-101 certification exam syllabus is changing with the passage of time. As a Sales-101 exam candidate you have to be aware of these Salesforce Sales-101 exam changes. To give you complete knowledge about the Salesforce Sales-101 Exam Topics, the VCEPrep has hired a team of experts that consistently work on these changes and add these changes in Salesforce Sales-101 exam practice test questions.
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