CSA考古题推薦 & CSA熱門考題

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最新的 Certified System Administrator CSA 免費考試真題 (Q35-Q40):問題 #35
Which one of the following statements best describes the purpose of an Update Set?

A. By default, the changes included in an Update Set are visible only in the instance to which they are applied
B. By default, an Update Set includes customizations, Business Rules, and homepages
C. An Update Set is a group of customizations that is moved from Production to Development
D. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

答案：D

問題 #36
What role enables someone to authorize a request, with no other permissions on the platform?

A. Approver [approver-user]
B. Reviewer [reviewer_user]
C. Approver Group [approval_group]
D. Authorize [authorize-user]
E. Verification [verify_user]

答案：A
解題說明：
In ServiceNow, the Approver [approver-user] role is specifically designed for users who need to authorize requests but should not have any other permissions or administrative access to the platform.
Key Features of the Approver Role:
Can approve or reject requests (e.g., Change Requests, Service Catalog Requests).
No additional platform permissions (cannot create, modify, or view records beyond approvals).
Assigned automatically to users designated as approvers in approval workflows.
Example Use Case:
An IT Manager receives an approval request for a new laptop.
The manager logs in and sees only the approval request (no other system access).
They approve/reject the request without modifying any records.
Why Other Options Are Incorrect?
B . Authorize [authorize-user] → ❌ Incorrect
No such role exists in ServiceNow.
C . Reviewer [reviewer_user] → ❌ Incorrect
No such role exists in ServiceNow.
D . Approver Group [approval_group] → ❌ Incorrect
Approval groups allow multiple users to approve a request collectively, but it is not a standalone role.
The approver-user role is the correct answer for individual approvals.
E . Verification [verify_user] → ❌ Incorrect
No such role exists in ServiceNow.
Official ServiceNow Documentation Reference:
Approval Configuration
User Roles in ServiceNow

問題 #37
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

A. Service [service]
B. Workflow [workflow]
C. Task [task]
D. Assignment [assignment]

答案：C
解題說明：
InServiceNow, theTask [task]table is acore tablethat provides aset of standard fieldsused by multiple tables that extend it, including:
Incident [incident]
Problem [problem]
Change Request [change_request]
Service Request [sc_request]
These tablesinherit fieldsfrom theTasktable, ensuring consistency inassignments, state management, and workflows.
Standard Fields:
Assigned To
Assignment Group
Priority
State
Created By / Updated By
Short Description / Description
Extensibility:
TheIncident, Problem, and Change tablesallextendthe Task table, inheriting its fields.
Developers canadd additional fieldswhile keeping core task properties intact.
TheTask table is the primary tablefor work-related records in ServiceNow.
Itstandardizes fieldsacross multiple ITSM modules.
B: Assignment [assignment]#Incorrect
There isno standard "Assignment" tablein ServiceNow.
Assignments are managed through theTask tablevia theAssigned To and Assignment Group fields.
C: Service [service]#Incorrect
There isno generic "Service" tablethat acts as a core table for ITSM processes.
Service-related items are stored in different tables, such ascmdb_ci_service(for service records).
D: Workflow [workflow]#Incorrect
TheWorkflow tableis used for managing automated workflows anddoes not store task-related records.
Key Features of the Task Table:Why is "A. Task [task]" the Correct Answer?Why the Other Options Are Incorrect?
ServiceNow Docs: Task Table Overviewhttps://docs.servicenow.com/en-US/bundle/utah-it-service- management/page/product/incident-management/concept/task-table.html References from Certified System Administrator (CSA) Documentation:This confirms thatthe Task table is the core table that extends to Incident, Problem, and other related tables.

問題 #38
What kind of data can Import Sets use to populate tables in ServiceNow?

A. SOAP, REST, and XML
B. XML, SOAP, and CSS
C. XML. CSV, and Excel
D. CSS, SOAP, and Excel

答案：C
解題說明：
https://docs.servicenow.com/bund ... -sets/concept/c_Imp

問題 #39
Which admin role is required to make changes to High Security Settings?

A. admin
B. sn_ad_admin
C. security _admin
D. high_sec_admin

答案：C

問題 #40
......
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