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[General] Latest C_C4H56_2411 Exam Registration & C_C4H56_2411 Technical Training

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【General】 Latest C_C4H56_2411 Exam Registration & C_C4H56_2411 Technical Training

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 2
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 3
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 4
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 5
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 6
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 7
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 8
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 9
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q29-Q34):NEW QUESTION # 29
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

  • A. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
  • B. It is not possible to change an existing Case Type, so deactivate it and create a new one.
  • C. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
  • D. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
Answer: C

NEW QUESTION # 30
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

  • A. Installed bases
  • B. Products
  • C. Registered products
  • D. Registered products and installed bases related to the account only
  • E. Installation points
Answer: A,C,E

NEW QUESTION # 31
Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?
  • A. Create an incident
  • B. Send an e-mail to SAP Cloud Support
  • C. Implement the provided hotfix number
  • D. Report an issue via case
Answer: A

NEW QUESTION # 32
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.
  • A. Select country theme
  • B. Maintain organizational units
  • C. Enable country/region
  • D. Maintain exchange rate
Answer: B,C

NEW QUESTION # 33
Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.
  • A. Sortable
  • B. Data type
  • C. Label
  • D. Searchable
Answer: B,C
Explanation:
When creating new custom fields in SAP Service Cloud V2, the Data type is mandatory to define the type of data the field will store (e.g., text, number, date). The Label is also required to provide a name or description for the field, ensuring clarity for users. According to SAP documentation, "When creating custom fields, administrators must specify the data type and label as mandatory attributes." Searchable (A) and Sortable (B) are optional attributes that can be enabled based on business needs but are not mandatory.
Reference:
SAP Help Portal: Custom Field Creation in SAP Service Cloud V2
SAP Community: Extension Fields in Service Cloud

NEW QUESTION # 34
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