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[Hardware] CTFL-UT Certification Test Answers & New CTFL-UT Study Notes

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【Hardware】 CTFL-UT Certification Test Answers & New CTFL-UT Study Notes

Posted at 15 hour before      View：6 | Replies：0        Print      Only Author   [Copy Link] 1#
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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q20-Q25):NEW QUESTION # 20
What does the Equality Act address?
  • A. It states that websites have to adhere to the WCAG conformity level AA
  • B. It protects people from discrimination in the workplace and in wider society
  • C. It obligates organizations to make sites accessible at all costs
  • D. It states that websites have to adhere to the WCAG conformity level A
Answer: B
Explanation:
The Equality Act 2010 (UK) is legislation designed to protect individuals from discrimination in various areas, including employment and access to goods and services-this includes digital products like websites.
While it does not directly mandate WCAG compliance levels (A or AA), it implies that digital services must be accessible to users with disabilities. Organizations are required to make "reasonable adjustments" to avoid discrimination. Therefore, the most accurate and comprehensive answer is B.
References:
UK Equality Act 2010 - Legislation.gov.uk
GOV.UK: Accessibility Requirements for Public Sector Bodies

NEW QUESTION # 21
You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
  • A. Put the first phone you find in your shopping cart!
  • B. Which mobile operating system do you prefer?
  • C. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
  • D. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
Answer: D
Explanation:
Option B represents a realistic, goal-oriented scenario that reflects how an actual user would interact with the website. It incorporates context, user intent, constraints, and desired outcome-all characteristics of well- designed usability tasks. Option A is vague and lacks real-world motivation. Option C is too prescriptive and limits insight into user behavior, while D is a survey question, not a usability task. According to Nielsen Norman Group and ISO 25062, the best usability tasks are scenario-based, realistic, and outcome-driven- making B the correct answer.
References:
Nielsen Norman Group: Writing Effective Usability Tasks
Usability.gov: Scenario-Based Usability Tasks
ISO 25062 - Usability Test Reporting
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NEW QUESTION # 22
What's the difference between an informal usability review and an expert usability review?
  • A. No formal usability qualifications are required for an informal usability review
  • B. Contrary to an expert review, an informal usability review is based on opinion
  • C. An informal review only requires one reviewer
  • D. An expert usability review is a formal review, not an informal review
Answer: A
Explanation:
An informal usability review can be conducted by anyone, including stakeholders or developers, and does not require formal usability training or qualifications. It is typically subjective and based on general impressions.
In contrast, an expert usability review (also called heuristic evaluation) is conducted by a trained usability expert who applies recognized usability principles. This is what differentiates the two approaches most clearly. Options A and C are misleading; expert reviews can be informal in format, and informal reviews aren't necessarily based solely on opinion. Option D is incorrect since both informal and expert reviews can be conducted individually or in groups.
References:
Nielsen Norman Group: Heuristic Evaluation
ISO 9241-110:2020 - Interaction Principles
Usability.gov: Expert Review vs Informal Review
#######################################################

NEW QUESTION # 23
The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?
  • A. The report is too long
  • B. The report misses a description of the evaluation method
  • C. The report misses positive findings
  • D. The report makes use of usability jargon
Answer: B
Explanation:
A best practice in usability reporting (based on ISO/IEC 25062:2006 - Common Industry Format for usability test reports) is to include a clear description of the evaluation method used. This includes how the test was designed, how participants were selected, what tasks were performed, and under what conditions the test was conducted. This ensures the results are credible and reproducible. The provided structure omits this essential information. While the report length is not excessive and positive findings may or may not be present, the key missing component is the method description.
References:
ISO/IEC 25062:2006 - Common Industry Format for Usability Test Reports
Nielsen Norman Group: How to Write Usability Reports
Usability.gov: Reporting Usability Test Results
#######################################################

NEW QUESTION # 24
You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?
  • A. Accessibility risk
  • B. There's no risk predictable
  • C. User experience risk
  • D. Usability risk
Answer: A
Explanation:
The use of HTML tables for layout instead of proper semantic HTML and responsive design violates accessibility guidelines, particularly those defined in the Web Content Accessibility Guidelines (WCAG).
Such a design makes it difficult or impossible for users relying on screen readers, keyboard navigation, or other assistive technologies to interact effectively with the site. Therefore, this creates a significant accessibility risk, which is distinct from general usability or user experience risks. Accessibility ensures inclusion of users with physical or cognitive impairments, making option B the correct choice.
References:
* W3C: Web Content Accessibility Guidelines (WCAG) 2.1
* ISO 9241-171:2008 - Software Accessibility
* Usability.gov: Accessibility Guidelines
#######################################################

NEW QUESTION # 25
......
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