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Salesforce AP-209最新対策問題、AP-209問題サンプル
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弊社のSalesforceのAP-209勉強資料を利用したら、きっと試験を受けるための時間とお金を節約できます。JpexamのSalesforceのAP-209問題集を買う前に、一部の問題と解答を無料にダウンロードすることができます。PDFのバージョンとソフトウェアのバージョンがありますから、ソフトウェアのバージョンを必要としたら、弊社のカスタマーサービススタッフから取得してください。
SalesforceのAP-209認定試験を一回合格するためには必ず良い準備しなければなりません。完全な知識がこの高度専門の試験に合格するのは必要でJpexamは君にこれらの資源を完全な需要に備わっています。
実用的なAP-209最新対策問題試験-試験の準備方法-権威のあるAP-209問題サンプルこの知識が支配的な世界では、知識と実用的な作業能力の組み合わせが非常に重要視されています。Jpexam実際の能力を向上させたい場合は、AP-209認定試験に参加できます。 AP-209認定に合格すると、実践能力と知識の両方を高めることができます。また、AP-209の最新の質問を購入すると、AP-209試験にスムーズに合格します。
Salesforce Advanced Field Service Accredited Professional 認定 AP-209 試験問題 (Q39-Q44):質問 # 39
Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?
- A. Service Resources cannot be assigned to more than one Service Territory
- B. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
'Designated' and verify that the shift is contained in the Primary Territory membership dates - C. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
- D. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
正解:B
解説:
This scenario requires managing availability for resources who work across multiple territories (Primary and Secondary memberships) specifically for "off-hours" emergencies.
* Option D is correctbecause Shifts in Salesforce Field Service allow you to define ad-hoc availability outside of standard Operating Hours. Crucially, if you create a Shiftwithout specifying a Service Territory, that availability applies to the resource'sPrimary Territoryby default. However, because the resource also holdsSecondary Territory Membershipsfor the other business units, the scheduling engine (specifically the "Match Territory" Work Rule) recognizes this availability as valid for those territories as well, provided the shift falls within the membership dates.
* Setting the Time Slot Type to'Designated'(or 'Extended') is the standard way to mark time for specific work types (like Emergencies) using Work Rules that filter on those time slot types.
* Option B is incorrect because creating a separate shift foreveryterritory is administrative overhead and unnecessary when a single non-territory-specific shift can cover the resource's availability across their memberships.
* Option A is factually incorrect; resources can have multiple territory memberships.
質問 # 40
Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?
- A. Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled
- B. Contractor licenses do not include access to the Field Service Mobile App
- C. Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update
- D. Set all records to private to ensure customer data confidentiality
正解:C
解説:
When dealing with a Bring Your Own Device (BYOD) strategy (common with contractors), device compatibility is the biggest technical hurdle.
* Option B is correct.Salesforce explicitly publishes a list ofsupported devices and operating systems (iOS and Android versions)6. Since the company does not own the phones, they cannot guarantee every contractor has a compatible device. The consultant must warn the client to check these specs against their contractors' hardware.
* Option Ais a policy decision, not a technical constraint. Youcantrack contractor location if they agree to it.
* Option Cis false; Contractor licenses (Community Plus)doinclude access to the Field Service Mobile App.
質問 # 41
Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.
What should a consultant recommend to troubleshoot this behavior?
- A. Check if the 'Optimization Request' status is 'In Progress'
- B. Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.
- C. Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.
- D. Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.
正解:C
解説:
When running optimization (Global or In-Day), the engine is allowed to move any appointment that is not
"Pinned."
* Option C is correct.In Salesforce Field Service, you must explicitly define which statuses are consideredPinned(immovable) during optimization. This is configured inField Service Settings > Optimization > Logic. If the 'In Progress' status isnotselected in the "Pinned Statuses" list, the optimization engine sees that appointment as movable. To improve the schedule, it might unassign the current tech and assign a different one, even though the tech is already on-site.
* Ensuring 'In Progress' is "excluded from optimization logic" (Pinned) forces the engine to schedule aroundthat appointment rather than moving it.
* Option B refers to "Status Transitions," which controls the lifecycle flow (e.g., New -> Scheduled -> In Progress) but does not control the scheduling engine's permission to move the job.
質問 # 42
A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?
- A. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.
- B. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.
- C. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.
- D. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.
正解:C
解説:
To tier resources generally (not per customer), you use the Resource Priority Service Objective.
* Option C is correct.TheResource Priorityobjective works on a scoring scale where aHigher Value indicates aHigher Priority. The optimization engine attempts to assign the appointment to the resource that yields the highest overall schedule score.
* By assigning Full-Time = 10, Contractors = 9, and Part-Time = 8, the engine will "score" the Full- Time option highest, followed by the Contractor.
* Option Duses the inverse logic (1, 2, 3). If deployed, the engine would favor the Part-Time employees (Score 3) over the Full-Time employees (Score 1), which is the opposite of the requirement.
* Options A and Brefer toPreferred Resource, which is typically defined on theAccountorWork Order level (e.g., "Bob is preferred for Customer X"). It is not efficient for ranking entiregroupsof employees globally.
質問 # 43
Which of the following objects have fieldsets that allow controlling how the data is displayed in the
'Dispatcher Console'? (Choose 3 options)
- A. Service Resource
- B. Assigned Resource
- C. Service Territory
- D. Service Appointment
- E. Resource Absence
正解:A、D、E
解説:
The Dispatcher Console (Gantt) allows admins to customize which fields are visible in various panels and tooltips using standard Salesforce Field Sets.
* A is correct (Resource Absence):You can control what information appears when a dispatcher hovers over a non-availability block (e.g., "Sick Day," "Doctor's Appointment") by editing the field set on the Resource Absence object.
* B is correct (Service Appointment):This is the most heavily customized object. You can configure field sets to control the columns in the Appointment List, the text shown on the Gantt bar, and the fields in the tooltip (hover).
* C is correct (Service Resource):You can customize the resource list (left-hand side of the Gantt) to show fields like "Vehicle Type," "Skill Level," or "Phone Number" by editing the field set on the Service Resource object.
* Options D and E:Service Territory and Assigned Resource do not have direct field sets that control the Dispatcher Consolelayout in the same way the primary transactional objects do.
質問 # 44
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関連する認定を取得し、自分自身を向上させるためにAP-209試験の準備をしようとするなら、あなたは非常に幸運に違いありません。すべての関係者の共同の努力により、当社は非常に便利で有用なAP-209学習教材を設計しました。さらに重要なことは、当社の学習教材が多くの人々が目標を達成し、関連する認証を取得するのに役立っていることを実践が証明していることです。当社のAP-209学習教材は、AP-209試験に合格し、関連する認定を取得することを切望している人々に最適な学習ツールです。
AP-209問題サンプル: https://www.jpexam.com/AP-209_exam.html
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