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[General] GCX-GCD Latest Exam Pattern & GCX-GCD Exam Dumps Provider

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【General】 GCX-GCD Latest Exam Pattern & GCX-GCD Exam Dumps Provider

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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 2
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 3
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 4
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 5
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 6
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

2026 Latest GCX-GCD Latest Exam Pattern Help You Pass GCX-GCD EasilyGenesys Cloud CX: Developer Certification GCX-GCD exam dumps are available in an eBook and software format. Many people get burdened when they hear of preparing for a Genesys Cloud CX: Developer Certification GCX-GCD examination with software. Genesys GCX-GCD Practice Exam software is easy to use. You don't need to have prior knowledge or training using our GCX-GCD exam questions. Genesys GCX-GCD exam dumps are user-friendly interfaces.
Genesys Cloud CX: Developer Certification Sample Questions (Q53-Q58):NEW QUESTION # 53
How do you represent your organization when you contact the Genesys Cloud CX support team?
  • A. Agent Name
  • B. Organization ID
  • C. Company Name
  • D. ID
Answer: B
Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 54
Which type of request is sent to update all the participants' state to disconnected
  • A. POST
  • B. PUT
  • C. GET
  • D. PATCH
Answer: D
Explanation:
In Genesys Cloud CX, a PATCH request is used to update the state of all participants in a conversation to disconnected, allowing partial updates to the resource without replacing the entire object.

NEW QUESTION # 55
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.
  • A. True
  • B. False
Answer: B
Explanation:
AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.
Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/

NEW QUESTION # 56
What is the timeout period for reconnecting the chat session?
  • A. Four Minutes
  • B. Two minutes
  • C. Five Minutes
  • D. Three Minutes
Answer: B
Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.

NEW QUESTION # 57
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
  • A. 20 chats and calls must be answered in 80 seconds.
  • B. 80 calls must be answered every 20 seconds.
  • C. 20 chats and calls must be answered in 80 seconds.
  • D. 80% of calls must be answered within 20 seconds.
Answer: D
Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.

NEW QUESTION # 58
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