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[Hardware] Sample SAP C_C4H56_2411 Test Online - C_C4H56_2411 Exam Questions Answers

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【Hardware】 Sample SAP C_C4H56_2411 Test Online - C_C4H56_2411 Exam Questions Answers

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 2
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 3
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 4
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 5
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 6
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 7
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 8
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 9
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q25-Q30):NEW QUESTION # 25
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
  • A. Phone calls
  • B. Registered products
  • C. Cases
  • D. Tasks
Answer: C,D
Explanation:
In SAP Service Cloud V2, categories in service catalogs are used to organize and manage service-related objects. Tasks and Cases can utilize service catalog categories to classify and streamline service processes, such as assigning SLAs or routing cases. According to SAP documentation, "Service catalog categories can be applied to Tasks and Cases to support service level determination and case management." Phone calls (B) are interactions, not categorized via service catalogs. Registered products (D) are managed under installed bases, not service catalogs.
Reference:
SAP Help Portal: Service Catalog Configuration in SAP Service Cloud V2
SAP Community: Service Catalog Usage

NEW QUESTION # 26
Which elements can you use to define a service level? Note: There are 2 correct answers to this question.
  • A. Priority
  • B. Completion due on
  • C. Maintenance plan
  • D. Day of the week
Answer: A,B
Explanation:
Service levels in SAP Service Cloud V2 are defined to set timelines and priorities for case handling. Completion due on is a key element used to specify the due date for case resolution within an SLA. Priority is another critical element, as it determines the urgency of the case and influences the SLA timeline. According to SAP documentation, "Service Levels are defined in the SAP Service Cloud V2 to set the timeline for different types of Case (Ticket) based on the situation and priority." Maintenance plan (A) is related to service contracts, not SLAs. Day of the week (C) is part of operating hours configuration but not a direct element for defining service levels.
Reference:
SAP Community: Set Up Service Level In SAP Service Cloud V2 community.sap.com SAP Help Portal: SLA Setup in SAP Service Cloud V2

NEW QUESTION # 27
Which services can be added to a business role? Note: There are 2 correct answers to this question.
  • A. Measurements
  • B. Installed base
  • C. Maintenance plan
  • D. Warranty
Answer: B,D

NEW QUESTION # 28
Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?
  • A. SAP WorkZone
  • B. SAP Build
  • C. SAP BTP
  • D. Data Workbench
Answer: C
Explanation:
SAP BTP (Business Technology Platform) is the tool used to automatically replicate data from SAP S/4HANA to SAP Service Cloud V2. SAP BTP provides integration services, such as SAP Integration Suite, to enable seamless data replication and synchronization between the two systems. According to SAP documentation, "SAP BTP facilitates automatic data replication between SAP S/4HANA and SAP Service Cloud V2 using standard integration flows." Data Workbench (A) is used for manual data imports/exports. SAP Build (B) is for app development, not data replication. SAP WorkZone (C) is a collaboration tool, not for data integration.
Reference:
SAP Help Portal: Integration with SAP S/4HANA via SAP BTP
SAP Community: Data Replication in SAP Service Cloud

NEW QUESTION # 29
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Development
  • B. Administration
  • C. Technical
  • D. Business
Answer: C,D

NEW QUESTION # 30
......
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