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AP-209模擬問題 & AP-209日本語版サンプル
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我々はAP-209問題集の英語版と日本語版を開発しています。英語版と日本語版の内容が同じですが、言葉だけ違います。AP-209問題集に英語試験と日本語試験を準備する受験者たちは気楽に試験に合格することができます。それに、我々のSalesforceのAP-209日本語版問題集を購入するなら、英語版をおまけにさし上げます。
Salesforce AP-209 認定試験の出題範囲:| トピック | 出題範囲 | | トピック 1 | - Resource Management: This domain focuses on managing resource availability, Service Territory Management capabilities, handling different resource types, and implementing optimal scheduling strategies for field service personnel.
| | トピック 2 | - Implementation Strategies and Design: This domain covers the full consulting project lifecycle from planning and requirements gathering through deployment, and determining appropriate deployment strategies and licensing needs for Field Service implementations.
| | トピック 3 | - Assets: This domain examines asset architecture including hierarchies and relationships, and strategies for tracking and managing customer assets throughout their lifecycle.
| | トピック 4 | - Optimization: This domain covers using service objectives for automated scheduling, global optimization engine capabilities, troubleshooting optimization issues, and strategies to improve scheduling quality and efficiency.
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パススルーAP-209模擬問題 & 資格試験におけるリーダーオファー & 100% パスレートAP-209日本語版サンプルJPTestKingの SalesforceのAP-209試験トレーニング資料を手に入れるなら、君が他の人の一半の努力で、同じSalesforceのAP-209認定試験を簡単に合格できます。あなたはJPTestKingのSalesforceのAP-209問題集を購入した後、私たちは一年間で無料更新サービスを提供することができます。もしうちのSalesforceのAP-209問題集は問題があれば、或いは試験に不合格になる場合は、全額返金することを保証いたします。
Salesforce Advanced Field Service Accredited Professional 認定 AP-209 試験問題 (Q43-Q48):質問 # 43
A customer provides services for a variety of products, and the capability for resources to perform services is often machine-specific. The customer explains that there are about 100 combinations of services and products that a single resource may support, and is concerned about performance.
Which configuration option should a consultant recommend?
- A. Utilize an Extended Match Work Rule and custom table with records to represent each combination of services and products that a resource may support
- B. Configure skills for each combination of services and products that a resource may support
- C. Configure an 'Extended Match' Work Rule to represent the services that resources perform. Utilize skills to filter resources by the vendors or products that they support
- D. Configure skills to represent the services that resources perform. Utilize the 'Extended Match' Work Rule to filter resources by the products that they support
正解:D
解説:
This question addresses the limits of Skills (Work Rules) vs. Extended Match (Custom Criteria).
* Option B is correct.This offers the most efficient hybrid approach9.
* Skills:Use standard Skills for the "Service Type" (e.g., "Repair," "Install"). This is simple and low-volume.
* Extended Match:Use theExtended Match Work Ruleto handle the "Product" matching. Instead of creating thousands of skills (e.g., "Repair-ModelX," "Repair-ModelY"), you create a custom object or field logic that matches theAsset's Productto a list ofProducts Supportedon the Resource's record. Extended Match is designed exactly for this "Pattern Matching" without polluting the Skills table.
* Option Cis incorrect because creating a unique skill for everycombination(100+ per resource) leads to
"Skill Explosion." This bloats the data model and degrades optimization performance10.
質問 # 44
Universal Containers stores critical job information in the description field on the Service Appointment.
Dispatchers need to have a view into this data from the Gantt with minimal clicks, job information is often many characters.
What should a consultant recommend to meet their requirements?
- A. Create a list view and add the description field as a column to appear in the Service Appointment list view within the Gantt
- B. Add the description field to the 'Service Appointment List Preview' field set on Service Appointment, this field set controls the fields that appear when a user hovers on the appointment information icon
- C. Add the description field to the 'Service Tooltip Gantt' field set on Service Appointment, this field set controls the tooltip layout shown when hovering over an appointment on the Gantt
- D. Add the description field to the 'Service Appointment List Columns' field set on Service Appointment.
Adjust column widths to expose the entire description field, this field set controls the fields that appear in the appointment list as columns
正解:C
解説:
The requirement is to see data "from the Gantt" (the visual chart) with "minimal clicks."
* Option D is correct.TheService Tooltip Ganttfield set on the Service Appointment object controls the pop-up text box that appears when a dispatcherhoverstheir mouse over a Service Appointment bar on the Gantt chart. This requireszero clicksand is the fastest way to inspect details like "Description" without opening the full record.
* Options A, B, and C refer to the "Appointment List" (the textual list on the left side of the console).
While useful, scrolling through long descriptions in a list column is difficult (Option A) and requires looking away from the Gantt chart itself.
質問 # 45
Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?
- A. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
'Actual End' fields when they change the 'Status' to 'Completed' - B. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy
- C. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
'Dispatcher Console' will not update right away if the field worker is offline - D. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields
正解:A
解説:
The requirement is specifically to free up white space on the Gantt when a tech finishes early.
* Option D is correct.The Gantt chart visual blocks are drawn based on Scheduled Start and Scheduled End. If a tech finishes a 2-hour job in 30 minutes, the Gantt bar will remain 2 hours long unless the Scheduled End is updated. By using aMobile Flowto updateboththe Actuals (for reporting) and the Scheduled (for the Gantt), the bar shrinks, revealing 1.5 hours of open availability for the dispatcher to utilize.
* Option C is the "Purist" data view (don't change scheduled), but it fails the specific business requirement of allowing new work to be added immediately.
* Option A suggests creating custom fields for the original times, which is a valid part of the solution (to keep a history), but Option D describes the core functional mechanism (Flow updating the standard fields) required to achieve the Gantt behavior. The "Offline" warning in A is true but D is the more direct configuration answer.
質問 # 46
A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled.
How can a consultant implement this requirement?
- A. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process
- B. Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to
'True' - C. Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the
'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False' - D. Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process
正解:C
解説:
The Field Service Mobile Settings configuration controls the behavior of the mobile app (branding, location tracking, flows, etc.).
* Option D is correct.To apply different settings to different groups of users, you must create multiple Field Service Mobile Settingsrecords. You assign these settings records to specificUser Profiles.
* You would create one settings record with "Collect Service Resource Geolocation History" enabled (for the tracked users).
* You would create a second settings record with it disabled (for the untracked users).
* You then map the relevant Profiles to the appropriate Settings record.
* Options A, B, and C imply global settings or non-existent tabs ("Mobile App Configuration" tab where you select users/profiles directly doesn't exist in the global settings in this manner; it is done via the specific Mobile Settings object assignments).
質問 # 47
Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.
How should a Field Service consultant set up the mobile experience for those installers?
- A. Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images
- B. Give complete edit access to the mobile app so the installers have the flexibility to update what they need
- C. Use 'Deep Linking' in order to achieve this requirement
- D. Leverage 'Work Plans' and a flow to launch from a 'Work Step'
正解:D
解説:
This scenario describes a structured process with validation (Checklist + Data + Images).
* Option A is correct.Work Plansare the standard, modern feature for checklists in Salesforce Field Service. A Work Plan consists of "Work Steps." These steps can be linked to aFlow, which provides a user-friendly wizard to capture specific data inputs and upload images in a structured way.
* Option Bis the legacy method. Adding fields directly to the Service Appointment creates clutter and doesn't offer a step-by-step "Checklist" experience.
* Option Cis a security risk (too much access) and provides no process guidance.
* Option D(Deep Linking) is used to jumpoutof the app to another app, which is not needed here since SFS can handle flows natively.
質問 # 48
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