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[General] Real ITIL-4-BRM Exams - Test ITIL-4-BRM Score Report

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【General】 Real ITIL-4-BRM Exams - Test ITIL-4-BRM Score Report

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 2
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 3
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 4
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 5
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q31-Q36):NEW QUESTION # 31
Which activity is typically shared between a business relationship manger and business relationship agent?
  • A. Reviewing business relationships
  • B. Maintaining relationships with service consumer stakeholders
  • C. Developing business relationship models
  • D. Following business relationship models
Answer: B
Explanation:
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.

NEW QUESTION # 32
Which business relationship activity is MOST LIKELY to need leadership competency?
  • A. Reviewing and adjusting business relationship models
  • B. Identifying stakeholders and relationship model
  • C. Embedding business relationship models into service value streams
  • D. Following a business relationship model
Answer: C
Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.

NEW QUESTION # 33
What key question should be asked when verifying and adjusting a business relationship model?
  • A. Does the agent understand the context and the applicable relationship model?
  • B. Is there an applicable relationship model?
  • C. Is this a new or existing relationship?
  • D. Did we deviate from the model or did the model not work as expected?
Answer: D
Explanation:
Verifying and adjusting the business relationship model requires assessing whether deviations occurred because the process wasn't followed or because the model itself was ineffective.

NEW QUESTION # 34
Which of the following describes a value stream?
  • A. A set of steps undertaken to create and deliver products and services
  • B. Asset of organizational resources designed for performing work or accomplishing an objective
  • C. An operating model which defines the main activities required to respond to demand and facilitate value realization
  • D. A model that defines the key aspects of a relationship journey for a set of business stakeholders
Answer: A
Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.

NEW QUESTION # 35
Which is an example of an approach to managing a business relationship in a clear domain?
  • A. A business relationship manager is provided high-level guidance for customer discussions
  • B. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
  • C. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
  • D. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
Answer: C
Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.

NEW QUESTION # 36
......
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