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[General] NP-Con-102 Current Exam Content, NP-Con-102 Practice Exams Free

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【General】 NP-Con-102 Current Exam Content, NP-Con-102 Practice Exams Free

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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions (Q11-Q16):NEW QUESTION # 11
A nonprofit wants to record the most recent Opportunity close date on Contact records. The nonprofit expects the field on the Contact to be overwritten every time a new Opportunity meets the criteria. Which feature should the consultant use to meet this requirement?
  • A. Customizable rollups
  • B. Roll-up summary field
  • C. Formula field
  • D. AppExchange app
Answer: A
Explanation:
In NPSP, aggregating data from child Opportunity records to the parent Contact or Account record is handled by the Rollup engine. While there are several ways to do this in Salesforce, Customizable Rollups are the standard NPSP tool for this requirement.
Why Customizable Rollups (C) are the best fit:
* Cross-Object Support: Standard Roll-up Summary fields (Option B) only work if there is a Master- Detail relationship. Because the relationship between Opportunities and Contacts in NPSP is technically a Lookup relationship (managed through Opportunity Contact Roles), standard roll-ups cannot be used.
* Logic and Filtering: Customizable Rollups allow the consultant to define specific "Filter Groups." For example, you can set the rollup to only look at "Closed/Won" donations and ignore "In-Kind" gifts.
* Operation Types: To get the "most recent" date, the consultant sets the rollup operation to MAX. The system will look at all qualifying Opportunities, find the one with the latest (highest) date, and write that date to the target field on the Contact.
* Automation: Every time a new Opportunity is added or updated, NPSP's nightly batch (or real-time triggers) will re-calculate the value. If a new gift arrives with a more recent date, the old value on the Contact will be overwritten automatically.
Formula fields (Option A) cannot be used because they can only pull data up from a parent to a child, not aggregate multiple child records into a single parent field.

NEW QUESTION # 12
A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
  • A. Deploy features to meet departmental requirements.
  • B. Establish a sense of urgency.
  • C. Form a powerful guiding coalition.
  • D. Summarize final technology implementation steps.
Answer: B,C
Explanation:
For a "substantial technology shift," a consultant must apply Change Management principles, such as Kotter's 8-Step Process for Leading Change. Technology is only one part of the project; the human element is what determines success.
Initial Strategic Steps:
* Establish a Sense of Urgency (C): People are naturally resistant to change. The consultant must help the organization articulate why this shift is necessary now. This involves identifying the risks of staying with the current siloed systems (e.g., "We are losing 20% of our donors because our data is inaccurate") and the opportunities of the new system. Without urgency, the project will likely lose momentum.
* Form a Powerful Guiding Coalition (D): A technology shift cannot be led by the IT department alone. A consultant must encourage the formation of a team that includes Executive Sponsors (to provide budget and authority) and Departmental Champions (to provide ground-level influence). This coalition works together to overcome resistance and ensure the project remains aligned with the mission.
Why other options are incorrect:
* Summarizing final steps (Option A): This happens at the end of the project lifecycle.
* Deploying features (Option B): You cannot deploy features successfully until the groundwork for change has been laid. Jumping straight to deployment without leadership alignment is a leading cause of implementation failure.

NEW QUESTION # 13
A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits. Which solution should a consultant recommend?
  • A. Engagement Plans
  • B. Apex
  • C. Account Engagement
  • D. Flow
Answer: C
Explanation:
This requirement involves complex Marketing Automation that goes beyond the capabilities of standard Salesforce transactional tools. While Salesforce Flow (Option C) can handle time-based triggers, it cannot natively track and react to specific "website visits" or web behavior without significant custom coding or integration.
Account Engagement (formerly Pardot) is the ideal solution for this scenario because of its specialized feature set:
* Website Tracking: Account Engagement uses a tracking code (cookie) to monitor constituent behavior on the nonprofit's website. This allows the system to "know" which pages a member visited (e.g., a
"Benefits" page vs. a "Donate" page).
* Engagement Studio: This is a visual journey builder. A consultant can create an "Automated Renewal Program" where the system waits 30, 60, 90, and 180 days.
* Dynamic Content: At each step of the 30/60/90/180-day cadence, the system can use Dynamic Content to swap out parts of the email template. If a member visited the "Member Events" page recently, the renewal email can automatically include a section about upcoming events to increase the relevancy of the appeal.
* Recency and Frequency: The tool can segment members based on how recently they visited the site, ensuring the messaging is timely and tailored to their current level of engagement.
Why other options are incorrect:
* Engagement Plans (Option B): These create internal Tasks for staff, not automated external emails with web-tracking logic.
* Flow (Option C): While it can send emails, it lacks the built-in web-tracking and high-volume marketing analytics provided by Account Engagement.
* Apex (Option A): This would be an expensive, high-maintenance custom solution for a problem that is solved out-of-the-box by a marketing automation platform.

NEW QUESTION # 14
A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?
  • A. Ensure that the record-triggered flow that updates the Donor Gift Summary is active.
  • B. Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
  • C. Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
Answer: B
Explanation:
The calculation of giving totals (e.g., Lifetime Giving, Last Gift Date) in Nonprofit Cloud is a major departure from the older NPSP. In NPC, these summaries are not updated by real-time code or flows; they are managed by the Data Processing Engine (DPE).
Because DPE is a batch-based processing tool, the data is only as "up to date" as the last successful run of the engine. If a user reports that the data is stale, the issue is almost certainly a failure in the background job rather than a UI or security issue.
Step-by-Step Troubleshooting for the Consultant:
* Monitor Workflow Services: This is the "Command Center" for all Industry Cloud background processes. The consultant should search for this in the Setup menu.
* Locate the Job: Within the monitor, find the entry for the specific Data Processing Engine definition responsible for Fundraising summaries (often titled something like "Calculate Donor Gift Summary").
* Check the Status: Look for runs marked as "Failed" or "Completed with Errors."
* Analyze Error Logs: Clicking into a failed run will reveal the specific technical reason for the failure (e.g., "System Limit Exceeded," "Data Mapping Error," or "Inactive Picklist Value").
* Rerun: Once the underlying data or configuration issue is resolved, the consultant can manually trigger the DPE run from this screen to bring the summaries up to date immediately.
Option A is incorrect because there is no standard record-triggered flow for these rollups in NPC. Option B is a valid check for visibility, but the question specifically states the data is "out of date" (meaning it exists but is wrong), suggesting a calculation/sync failure.

NEW QUESTION # 15
In the NPSP Data Import Template, the Account fields should contain which two types of information?
Choose 2 answers
  • A. Business-related data
  • B. Contact's employer-related data
  • C. Household-related data
  • D. Contact's address-related data
Answer: A,C
Explanation:
The NPSP Data Import Template is a "flat file" structure designed to populate multiple objects in the NPSP data model simultaneously. Because NPSP uses a "Household-centric" model but also supports corporate and foundation giving, the Account fields in the template serve a dual purpose depending on the record being imported.
* Business-related data (A): If the nonprofit is importing donations from a corporation, foundation, or local business, the "Account" fields in the template (such as Account Name, Account Phone, etc.) are used to create or match an Organization Account. This allows the consultant to track the entity's history and give them "Hard Credit" for their donations.
* Household-related data (B): If the nonprofit is importing individual donors, the Account fields are used to define the Household Account. For example, if the template specifies "The Smith Household" in an Account field, NPSP logic will use that data to name the household record it creates for the associated contacts.
* Address Logic (C): While addresses are part of an account, in the NPSP Data Importer, address data is typically handled by specific Address fields that NPSP then intelligently routes to the Household or the Contact record.
* Employer Logic (D): Tracking an employer is usually handled via Affiliations. While the employer is an Account, the template has specific "Home" vs. "Work" logic to handle these relationships separately from the primary account being created.
In summary, the Account columns in the CSV template are the landing spot for any data related to the
"Institutional" or "Household" entity that owns the donation or contains the contact.

NEW QUESTION # 16
......
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