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[General] New Sales-101 Exam Pattern & Reliable Sales-101 Test Question

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【General】 New Sales-101 Exam Pattern & Reliable Sales-101 Test Question

Posted at 3 day before      View：38 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Sales Foundations Sample Questions (Q115-Q120):NEW QUESTION # 115
Why is collaborating with departments such as marketing and service crucial to generating a new pipeline?
  • A. To avoid competing for the best leads
  • B. To leverage additional expertise and resources
  • C. To expand and improve networking skills
Answer: B
Explanation:
Leveraging additional expertise and resources is why collaborating with departments such as marketing and service is crucial to generatinga new pipeline. A pipeline is a set of opportunities or potential customers that a sales rep is pursuing or managing in order to close sales. Collaborating with marketing and service helps to access their knowledge, skills, and tools that can help the sales rep generate more leads, nurture more prospects, and close more deals.

NEW QUESTION # 116
Which behavior should a sales representative display to establish credibility with a customer?
  • A. Reiterate product info when there is hesitancy to move forward.
  • B. Be sincere and transparent, even if it means losing a sale.
  • C. Review the proposal and potential discount structures.
Answer: B
Explanation:
Credibility is the quality of being trusted and believed in by the customer. A sales representative can establish credibility by being sincere and transparent, even if it means losing a sale. This shows that the sales rep is honest, ethical, and customer-centric, and that they value the customer's best interests over their own. Being sincere and transparent can also help the sales rep buildrapport, loyalty, and referrals with the customer. The other options are not effective ways to establish credibility, as they may come across as manipulative, self- serving, or repetitive. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Build and Maintain Relationships with Key Accounts"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"

NEW QUESTION # 117
A sales representative spends time building their pipeline with many opportunities. Their conversion percentage is fairly high, yet the total pipeline volume is far from their quota.
Which strategy would help the sales rep increase their pipeline health?
  • A. Be patient knowing that the numbers will eventually improve over time.
  • B. Analyze the potential deal size and decision makers' authority.
  • C. Challenge their manager about whether their sales quota is realistic.
Answer: B
Explanation:
Analyzing the potential deal size and decision makers' authority is the best strategy to increase the pipeline health, because it can help the sales rep to prioritize the most valuable and likely opportunities, and focus on influencing the key stakeholders who can approve the purchase.This can increase the average deal size and the win rate, and ultimately help the sales rep to achieve their quota. Being patient or challenging the manager are not effective strategies, because they do not address the root cause of the low pipeline volume, and may result in missed targets or reduced motivation. The sales rep should take proactive actions to improve their pipeline quality and quantity, and seek feedback and guidance from their manager if needed. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]

NEW QUESTION # 118
A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?
  • A. Use a multi-channel approach to present an update on current product offerings.
  • B. Review records the previous rep left to understand the needs of the stakeholders.
  • C. Set upan introductory meeting and explain the reason for the transition.
Answer: C
Explanation:
The firststep to building trust with the key stakeholders of an account that is being taken over by a new sales representative is to set up an introductory meeting and explain the reason for the transition. This shows respect and transparency, and helps to establish rapport and credibility with the stakeholders. The new sales representative should also express appreciation for the opportunity to work with them, and demonstrate enthusiasm and confidence. The introductory meeting is a chance to learn more about the stakeholders' roles, expectations, goals, and challenges, and to communicate how the new sales representative can add value and support them. References: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative: Plan forSuccess]

NEW QUESTION # 119
How does a sales representative determine if a customer might be a valid prospect for the product?
  • A. Review the customer's website and tell the prospect that the product will solve their problems.
  • B. Uncoverwhat the customer is planning to do and the executive staff's purchasing preferences.
  • C. Understand the customer's pain points and what they attempted in the past that was unsuccessful.
Answer: C
Explanation:
Understanding the customer's pain points and what they attempted in the past that was unsuccessful is a way to determine if a customer might be a valid prospectfor the product. This helps to identify the customer's needs, challenges, goals, and motivations, as well as to assess their fit and readiness for the product. This also helps to position the product as a solution that can address their pain points and provide value.References:
https://www.salesforce.com/resou ... es-process/#qualify

NEW QUESTION # 120
......
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