Free PDF Quiz 2026 Genesys GCX-ARC: Genesys Cloud CX: Architect Certification Us

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Genesys GCX-ARC certification exam is an excellent opportunity for professionals who want to demonstrate their expertise in architecting, implementing, and administering Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification can lead to career advancement, higher salaries, and access to exclusive resources and networking opportunities. If you're interested in earning this certification, we encourage you to prepare thoroughly and take the exam when you feel confident in your knowledge and skills.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Exam is designed to validate the expertise of professionals in the field of Genesys Cloud CX architecture. GCX-ARC exam covers a range of topics, including Genesys Cloud CX architecture, configuration and deployment, integration with third-party applications, and troubleshooting techniques. Genesys Cloud CX: Architect Certification certification is ideal for professionals who are responsible for designing, implementing, and supporting Genesys Cloud CX solutions for their organizations.
The Genesys GCX-ARC Exam is intended for experienced architects who have a strong understanding of the Genesys Cloud CX platform and its capabilities. It covers a wide range of topics, including the Genesys Cloud CX architecture, design principles, integrations, workflows, and security. GCX-ARC exam also includes scenario-based questions that simulate real-world situations, allowing candidates to demonstrate their ability to apply their knowledge and skills to solve complex problems.

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Genesys Cloud CX: Architect Certification Sample Questions (Q52-Q57):NEW QUESTION # 52
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• A. Admin>Quality
• B. Performance>Agents
• C. Admin>Contact Center
• D. Reports
  

Answer: A

NEW QUESTION # 53
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

• A. Outbound
• B. Secure
• C. Inbound
• D. In-Queue
  

Answer: C

NEW QUESTION # 54
Which speech recognition feature is enabled by default for new Inbound call flows?

• A. Incomplete match timeout
• B. Enable speech recognition for the entire flow
• C. Company Directory speech recognition
• D. Complete match timeout
  

Answer: C

NEW QUESTION # 55
Which of the following feature is used to test the created flow before it goes live?

• A. Test
• B. Publish
• C. Debug
• D. Validate
  

Answer: A

NEW QUESTION # 56
Why must you create queues for ACD functionality to work?

• A. Queues provide ACD with a means to determine the skill level requirement of an interaction
• B. Queues are the waiting lines for the agents who will be assigned interactions through ACD
• C. Queues match agents to an appropriate interaction using ACD
• D. Queues are the waiting lines for interactions that are routed using ACD
  

Answer: C

NEW QUESTION # 57
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