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[Hardware] Free PDF 2026 Salesforce Plat-UX-101: Salesforce Certified Platform User Experie

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【Hardware】 Free PDF 2026 Salesforce Plat-UX-101: Salesforce Certified Platform User Experie

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Salesforce Certified Platform User Experience Designer Sample Questions (Q111-Q116):NEW QUESTION # 111
A UX Designer presents a creativedesign approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?
  • A. Human-Centered Design
  • B. Salesforce Declarative Design
  • C. Digital Declarative Design
  • D. User Interface Design
Answer: A
Explanation:
The approach that is being followed by the UX Designer is theHuman-Centered Design. This is a creative design approach that focuses on understanding the end-user's needs, problems, and context, and then creating solutions that are desirable, feasible, and viable for them. The Human-Centered Design process typically involves four phases: empathize, define, ideate, and prototype.
Human-Centered Design
Empathize, Define, Ideate, Prototype

NEW QUESTION # 112
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers
  • A. Review questions to remove assumptions about issues or problem not supported by quantitative data.
  • B. Interview users about the intended use of the product to support the questionnaire creation.
  • C. Obtain user feedback to reinforce known assumptions and support design decisions.
  • D. Diversity feedback by ensuring it features as many unique perspective as possible.
Answer: B,D
Explanation:
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.

NEW QUESTION # 113
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?
  • A. User Test
  • B. Card Sorting
  • C. Tree Testing
  • D. Cognitive Walkthrough
Answer: B
Explanation:
Card sorting is a technique that helps UX designers understand the mental model of users and how they organize information into categories. Card sorting involves giving users a set of cards, each with a piece of information or a feature, and asking them to sort them into groups that make sense to them. The designer can then analyze the results and identify patterns, similarities, and differences among the users' categorizations. Card sorting can help the designer suggest a suitable architecture for the new internal community, based on how the employees think about the site's content and functionality.Card sorting can be done in person or online, using tools like OptimalSort or UserZoom1.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.1: Conduct user research
[UX Designer Certification Prep: User Research], Unit 3: User Research Methods
[Prepare for Your UX Designer Credential], Trailmix: User Research
[Card Sorting: A Definitive Guide]1

NEW QUESTION # 114
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows.
Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
  • A. Alignment
  • B. Grid
  • C. Spacing
  • D. Layout
Answer: B
Explanation:
The SLDS utility that provides the most flexible system to meet the requirements of designing a responsive page isGrid. Grid is a utility that allows you to create a layout using a series of rows and columns that house your content. Grid uses a 12-column structure that can be adjusted based on breakpoints, which are predefined screen sizes that trigger a change in the layout. Grid also supports nesting, alignment, ordering, and offsetting of the columns.By using Grid, you can create a responsive page that can adapt to different screen resolutions and devices12[Grid - Lightning Design System], [Mastering Salesforce Lightning Design System Grids and Lightning Layouts]
https://www.lightningdesignsystem.com/utilities/grid/
https://developer.salesforce.com ... s-lightning-layouts

NEW QUESTION # 115
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
  • A. Add the daily task component to the homepage
  • B. Update the homepage with access to commonly used reports
  • C. Make the global search bar bigger on every page
  • D. Create the mind board to communicate the visual style of the UI
Answer: B
Explanation:
Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly accessthe reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide [1] and their Search Best Practices [2].
[1] https://www.salesforce.com/conte ... ch-design-guide.pdf
[2] https://developer.salesforce.com ... practices_intro.htm

NEW QUESTION # 116
......
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