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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is a professional certification that is designed to measure an individual's knowledge and skills in the field of usability testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification is offered by the International Software Quality Institute (ISQI) and is recognized worldwide as a standard in the industry.
ISQI CTFL-UT Exam is an online exam that is conducted in the English language. CTFL-UT exam consists of 40 multiple-choice questions that must be completed within 60 minutes. The passing score for the exam is 65%, and the exam fee varies depending on the country where the exam is taken. CTFL-UT exam can be taken at any time and from anywhere, making it convenient for professionals who have busy schedules.
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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q21-Q26):NEW QUESTION # 21
A "usability test participant" ...
- A. ... helps to set up the system used for the usability test.
- B. ... is a representative user who solves typical tasks in a usability test.
- C. ... is a person who observes a usability test.
- D. ... can be the organizer of a usability test.
Answer: B
Explanation:
A usability test participant is a person selected to represent the target user group and asked to perform specific tasks in a usability test. Their actions, reactions, and feedback help identify usability issues and evaluate the system's effectiveness, efficiency, and user satisfaction. This role is strictly observational and does not involve organizing, observing, or setting up the test. Options A, B, and C describe other roles (e.g., technical support, observers, or moderators). Only option D accurately reflects the definition of a usability test participant.
References:
ISO 9241-210:2019 - Human-Centered Design
Usability.gov: Roles in a Usability Test
Nielsen Norman Group: Recruiting Test Participants
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NEW QUESTION # 22
In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?
- A. They focus on agile development
- B. They also seek to address users with limitations
- C. They focus on quantitative usability evaluations
- D. They use prototyping in their development process
Answer: B
Explanation:
When a customer emphasizes the importance of accessibility, it means they are concerned with ensuring that users with disabilities or limitations are not excluded from using their products or services. Accessibility is about inclusiveness-providing equal access and opportunity to all users regardless of physical or cognitive ability. Option C directly reflects this understanding. The other options (A, B, and D) are aspects of usability or development methodologies but do not relate to addressing the needs of users with disabilities, which is the core focus of accessibility.
References:
W3C: Accessibility Fundamentals
ISO 9241-171 and 210 - Accessibility and Human-Centered Design
ADA (Americans with Disabilities Act) in Digital Accessibility Contexts
NEW QUESTION # 23
The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?
- A. The report misses a description of the evaluation method
- B. The report is too long
- C. The report makes use of usability jargon
- D. The report misses positive findings
Answer: A
Explanation:
A best practice in usability reporting (based on ISO/IEC 25062:2006 - Common Industry Format for usability test reports) is to include a clear description of the evaluation method used. This includes how the test was designed, how participants were selected, what tasks were performed, and under what conditions the test was conducted. This ensures the results are credible and reproducible. The provided structure omits this essential information. While the report length is not excessive and positive findings may or may not be present, the key missing component is the method description.
References:
ISO/IEC 25062:2006 - Common Industry Format for Usability Test Reports
Nielsen Norman Group: How to Write Usability Reports
Usability.gov: Reporting Usability Test Results
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NEW QUESTION # 24
Which of the following is a key activity in a usability test session?
- A. Moderate the usability test
- B. Test the set up and modify the test script if needed
- C. Extract usability findings and recommendations
- D. Talk to the participant during the completion of a task
Answer: A
Explanation:
Moderating the usability test is a core activity during the actual usability test session. The moderator guides participants through tasks, ensures the session stays on track, and avoids introducing bias. Option A (testing the setup) happens before the session, during preparation. Option C (extracting findings) occurs during analysis, after the test. Option D (talking during task execution) should be minimized unless necessary, to avoid influencing user behavior. Therefore, option B is the only correct answer aligned with best practices in usability testing.
References:
Nielsen Norman Group: Role of the Usability Test Moderator
ISO 25062:2006 - Usability Test Documentation
Usability.gov: Conducting a Usability Test
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NEW QUESTION # 25
Usability reviews aim to identify potential usability problems based on certain criteria. Which of the following is a reasonable criterion for a usability review?
- A. Functional requirements
- B. Usability standards
- C. Statutory Code of Practice
- D. Opinion of the management
Answer: B
Explanation:
Usability reviews evaluate a system or interface against established usability principles or standards to identify potential issues before user testing. A recognized criterion for such reviews includes adherence to usability standards such as ISO 9241 or the Web Content Accessibility Guidelines (WCAG). These standards are derived from years of research and user-centered design principles. Options A and C do not directly relate to usability. Functional requirements (option B) refer to what the system should do, not how usable it is.
Hence, option D is correct as usability standards provide a consistent, objective basis for evaluating usability.
References:
ISO 9241-110:2020 - Interaction Principles
WCAG 2.1 - Web Content Accessibility Guidelines
Nielsen Norman Group - Heuristic Evaluation
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NEW QUESTION # 26
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