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[General] Valid CRT-261 Test Notes - Pdf CRT-261 Pass Leader

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【General】 Valid CRT-261 Test Notes - Pdf CRT-261 Pass Leader

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2026 Latest TestInsides CRT-261 PDF Dumps and CRT-261 Exam Engine Free Share: https://drive.google.com/open?id=17JeWu7VWH5I2mX4xmytwQlzyaDybNbu8
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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q122-Q127):NEW QUESTION # 122
Which two solutions should Universal Containers consider to increase Contact Center Agent productivity? Choose 2 answers
  • A. Improve the agent interface.
  • B. Increase the number of agents.
  • C. Enable templates for written responses.
  • D. Employ surveys to confirm customer satisfaction.
Answer: C,D

NEW QUESTION # 123
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
  • A. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
  • B. Migrate a test deployment to a staging environment for a smoother real-life experience.
  • C. Select a window of time when users will NOT be making changes to the organization.
  • D. Ensure all users refrain from logging into production for an entire day prior to deployment.
  • E. Plan and communicate the deployment to all users of the organization in advance.
Answer: B,C,E

NEW QUESTION # 124
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?
  • A. Social Persona for Twitter and Facebook.
  • B. Social Customer Service for Twitter and Facebook.
  • C. Social Media Marketing message tagging.
  • D. Einstein Bot social queues.
Answer: B

NEW QUESTION # 125
service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. After reviewing service console all configured features are required.
  • A. Define criteria-based record page components
  • B. Configure Macros
  • C. Enable keyboard shortcuts
  • D. Create multiple console layouts
Answer: C

NEW QUESTION # 126
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?
  • A. Define case auto-response rules.
  • B. Use Flow Builder to create a flow with scheduled path.
  • C. Estabalish case assignment rules.
  • D. Configure case escalation rules.
Answer: D
Explanation:
Case escalation rules are used to automatically escalate cases based on certain criteria, such as case age, priority, status, or owner. Escalation rules can trigger actions such as sending email notifications, assigning cases to queues or users, or changing field values. Case escalation rules are the best approach to notify Support Managers when a new case has been untouched for more than two business days. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Escalation Rules

NEW QUESTION # 127
......
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