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SAP C_C4H56_2411 Practice Exams For Self-Assessment (Web-Based And Desktop)

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SAP C_C4H56_2411 Practice Exams For Self-Assessment (Web-Based And Desktop)

Posted at 1/24/2026 01:10:28      View：61 | Replies：0        Print      Only Author   [Copy Link] 1#
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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 2
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 3
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 4
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 5
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 6
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q61-Q66):NEW QUESTION # 61
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
  • A. Service Level Agreements are not configured in fine-tuning.
  • B. Service Level Agreements are not activated as a service.
  • C. The determination rules have been configured, but not activated.
  • D. A workflow rule was not scheduled to trigger the determination.
Answer: A,C

NEW QUESTION # 62
What are the effects of using the depersonalization settings on employee data?
  • A. Personal data gets replaced with XXXX.
  • B. Employee data gets hidden.
  • C. Personal data gets archived.
  • D. Employee data is stored securely.
Answer: A

NEW QUESTION # 63
Which elements can you use to define a service level? Note: There are 2 correct answers to this question.
  • A. Maintenance plan
  • B. Priority
  • C. Completion due on
  • D. Day of the week
Answer: B,C
Explanation:
Service levels in SAP Service Cloud V2 are defined to set timelines and priorities for case handling. Completion due on is a key element used to specify the due date for case resolution within an SLA. Priority is another critical element, as it determines the urgency of the case and influences the SLA timeline. According to SAP documentation, "Service Levels are defined in the SAP Service Cloud V2 to set the timeline for different types of Case (Ticket) based on the situation and priority." Maintenance plan (A) is related to service contracts, not SLAs. Day of the week (C) is part of operating hours configuration but not a direct element for defining service levels.
Reference:
SAP Community: Set Up Service Level In SAP Service Cloud V2 community.sap.com SAP Help Portal: SLA Setup in SAP Service Cloud V2

NEW QUESTION # 64
What steps must an administrator perform to enable the phone channel in the Agent Desktop? Note: There are 2 correct answers to this question.
  • A. Add a mashup service in the Agent Desktop.
  • B. Obtain API token credentials from the CTI provider.
  • C. Integrate with a third-party CTI provider.
  • D. Add the phone channel to the live interaction widget.
Answer: B,C

NEW QUESTION # 65
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Use a mashup to execute transactions in other SAP solutions.
  • B. Assign products to existing accounts.
  • C. Create installed bases.
  • D. Create accounts and contacts.
Answer: A,D

NEW QUESTION # 66
......
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