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[General] 100% Pass 2026 Cisco 100-140: Cisco Certified Support Technician (CCST) IT Suppo

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【General】 100% Pass 2026 Cisco 100-140: Cisco Certified Support Technician (CCST) IT Suppo

Posted at yesterday 22:17      View:2 | Replies:0        Print      Only Author   [Copy Link] 1#
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The goal of 100-140 preparation material is to help applicants prepare for the Cisco Certified Support Technician (CCST) IT Support certification exam by providing them with the Actual 100-140 Exam Questions they need to pass the exam. This Cisco Certified Support Technician (CCST) IT Support (100-140) study material is in the form of practice tests and 100-140 PDF that thoroughly covers the content of the test.
Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 4
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 5
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q538-Q543):NEW QUESTION # 538
What protocol should a technician follow after completing a troubleshooting session using VNC?
  • A. Immediately start another session to check for additional issues
  • B. Advise the user to uninstall VNC to prevent unauthorized access
  • C. Ensure that all VNC software is properly closed and the user's system is secured
  • D. Leave the VNC connection open in case the user experiences further issues
Answer: C
Explanation:
Correct Answer. B. Ensure that all VNC software is properly closed and the user's system is secured After completing a session, it is essential to close all related software and confirm that the user's system is secure to prevent unauthorized access and ensure the user's privacy is maintained.
Option A is incorrect because starting another session without a new request or identified issue may not be necessary and could invade the user's privacy.
Option C is incorrect because leaving an open connection can be a significant security risk.
Option D is incorrect as uninstalling VNC might not be necessary if the user requires ongoing support; however, ensuring it is secure after use is critical.

NEW QUESTION # 539
An employee suspects that their workstation has been infected with malware after noticing unusual system behavior and unexpected pop-ups.
What is the first action they should take?
  • A. Install a free antivirus software from the internet
  • B. Delete suspicious files manually from the system
  • C. Disconnect the computer from the network
  • D. Continue working and monitor the situation
Answer: C
Explanation:
Correct Answer. A. Disconnect the computer from the network Disconnecting the computer from the network is a critical first step to prevent the potential spread of malware to other devices and to minimize the risk of data leakage.
Option B is incorrect because continuing to work could exacerbate the problem and lead to further system compromise.
Option C is incorrect because downloading software, especially on a compromised computer, could lead to further infections.
Option D is incorrect as manual deletion of files may not effectively remove the malware and could harm important system files.

NEW QUESTION # 540
When a user needs to upgrade the RAM in their iMac, they first need to determine the type of RAM currently installed.
Which tab in the "About This Mac" provides this information?
  • A. Overview
  • B. Support
  • C. Memory
  • D. Storage
Answer: C
Explanation:
Correct Answer. A. Memory The Memory tab in "About This Mac" provides detailed information about the type and amount of RAM installed in the Mac. It also includes how many memory slots are used and available, which is crucial for planning a RAM upgrade.
Option B is incorrect because the Storage tab focuses on disk storage specifics, such as capacity and space usage, rather than RAM.
Option C is incorrect because the Support tab provides links to support resources and warranty information, not details about hardware specifications.
Option D is incorrect because the Overview tab generally lists basic information about the Mac's model, processor, and macOS version, but not detailed RAM specifications.

NEW QUESTION # 541
A user's external hard drive is not being recognized by their computer. In Device Manager, the hard drive does not appear under Disk Drives but shows up under "Other devices" with an unknown device label.
What should the technician do to resolve this issue?
  • A. Install the correct drivers for the external hard drive
  • B. Physically reconnect the hard drive to another USB port
  • C. Update the motherboard BIOS
  • D. Change the drive letter and paths in Disk Management
Answer: A
Explanation:
Correct Answer. C. Install the correct drivers for the external hard drive If an external device like a hard drive appears under "Other devices" as an unknown device, it is often due to missing or incorrect drivers. The technician should install or update the correct drivers for the external hard drive to ensure that the operating system can recognize and properly communicate with the device.
Option A is incorrect because while reconnecting the device can sometimes resolve connection issues, the presence of the device under "Other devices" specifically points to a driver issue.
Option B is incorrect because updating the BIOS, while important for overall system stability and compatibility, is less likely to resolve specific external device recognition issues compared to updating the device's drivers.
Option D is incorrect because changing the drive letter and paths is only possible once the device is recognized by the system, which in this case, it is not.

NEW QUESTION # 542
A network administrator is troubleshooting an issue where an IPv6-enabled device cannot access certain external IPv6 addresses.
What command should the administrator use to identify where the packets are getting dropped?
  • A. nslookup 2001:db8:cafe::3
  • B. ping6 2001:db8:cafe::3
  • C. netstat -r6
  • D. traceroute6 2001:db8:cafe::3
Answer: D
Explanation:
Correct Answer. A. traceroute6 2001:db8:cafe::3 traceroute6 is designed to show the path that packets take to a destination over an IPv6 network, making it ideal for identifying points where packets are dropped along the route.
Option B is incorrect. ping6 tests reachability but does not show the path or indicate where packets might be dropped.
Option C is incorrect. nslookup is used for querying the DNS to resolve names to IP addresses and is unrelated to path tracing.
Option D is incorrect. netstat -r6 displays the IPv6 routing table, which does not provide real-time tracing or diagnostics of packet travel.

NEW QUESTION # 543
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This is similar to the 100-140 desktop format but this is browser-based. It requires an active internet connection to run and is compatible with all browsers such as Google Chrome, Mozilla Firefox, Opera, MS Edge, Safari, Internet Explorer, and others. The Cisco 100-140 Mock Exam helps you self-evaluate your Cisco Certified Support Technician (CCST) IT Support exam preparation and mistakes. This way you improve consistently and attempt the 100-140 certification exam in an optimal way for excellent results in the exam.
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