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ACMP Global CCMP Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Evaluate Change Impact and Organizational : This section of the CCMP exam measures skills of Change Managers and Organizational Development Specialists and covers assessing the need for change, defining desired outcomes, identifying stakeholders and sponsors, evaluating organizational culture, capacity, and readiness, and analyzing risks, communication, and learning requirements to ensure successful change adoption.
| | Topic 2 | - Close the Change Management Effort: This section assesses skills of Change Managers and Program Leads and covers evaluating the success of the change initiative, conducting lessons learned, documenting recommended actions, gaining closure approvals, transferring ownership, ensuring sustainability, and recognizing achievements.
| | Topic 3 | - Execute, Manage, and Monitor Implementation of the Change Management Plan: This section measures skills of Change Managers and Program Leads and focuses on executing all elements of the change management plan. It covers implementing resource allocation, communication, sponsorship, stakeholder engagement, learning, measurement, benefits realization, sustainability, and adjusting the plan as needed to achieve desired outcomes.
| | Topic 4 | - Develop and Gain Approval for the Comprehensive Change Management Plan: This section assesses skills of Change Managers and Project Managers and covers preparing detailed plans for all aspects of change management, including resources, communication, sponsorship, stakeholder engagement, learning, measurement, sustainability, and integration with project management. It also includes obtaining approval and establishing feedback mechanisms.
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CCMP Test Answers & CCMP Exam IntroductionThe Certified Production and CCMP certification is a valuable credential earned by individuals to validate their skills and competence to perform certain job tasks. Your Certified Change Management Professional CCMP Certification is usually displayed as proof that you’ve been trained, educated, and prepared to meet the specific requirement for your professional role.
ACMP Global Certified Change Management Professional Sample Questions (Q98-Q103):NEW QUESTION # 98
What describes the most important characteristic of an effective communications strategy?
- A. It includes the business rationale for what, why, who, how and when changes occur
- B. It has a clear top-down channel to announce the progress of the change
- C. It consists of content for consistent messaging to different audiences
- D. It goes through formal ways to reach the target audience
Answer: A
Explanation:
The ACMP Standard highlights that themost critical component of a communication strategyis ensuring it communicates thebusiness rationale: why the change is needed, what it involves, who is affected, how it will be executed, and when it will occur. This ensures clarity, builds awareness, and drives buy-in. While consistent messaging (A), formal channels (C), and top-down updates (B) are valuable, they do not guarantee understanding. Option D reflects the true essence of effective communication - providing meaning and context so stakeholders understand the change.
(Reference: ACMP Standard, Process Group 3 - Communication Plan; Activity: Communicate the business rationale of the change clearly to all stakeholders.)
NEW QUESTION # 99
Midway through a change the change manager identifies that key performance indicators are signaling the project is falling short of its goals. What plan has the change manager likely reviewed?
- A. Stakeholder engagement plan
- B. Transition plan
- C. Sustainability plan
- D. Measurement and benefits realization plan
Answer: D
Explanation:
When monitoring KPIs and adoption metrics during execution, the relevant plan is themeasurement and benefits realization plan. This plan sets out the metrics, reporting mechanisms, and thresholds to identify whether the change is achieving expected benefits. The transition plan focuses on handover, the stakeholder engagement plan on participation, and the sustainability plan on long-term embedding. Detectingshortfalls in performance indicatorsdirectly aligns with reviewing the measurement and benefits realization plan.
(Reference: ACMP Standard, Process Group 4 - Execute; Outcomes: Monitor adoption and benefits; Activities: Implement measurement and benefits realization strategy.)
NEW QUESTION # 100
Sponsors play a critical role for change success. Which of the following statements best defines sponsorship?
- A. Sponsors directly contribute to the change
- B. Sponsors are part of the top senior executives' level of the organization
- C. Sponsors can positively influence the change
- D. Sponsors are accountable for the realization of benefits for the change
Answer: D
Explanation:
According to ACMP, sponsors areaccountable for benefits realization. They provide authority, resources, and alignment to ensure the change achieves its intended outcomes. While sponsors often influence (D) and are usually senior executives (B), their defining characteristic isaccountability for adoption and benefits.
Direct contribution (C) may occur, but the unique responsibility is realizing the value of the change.
(Reference: ACMP Standard, Process Group 2 - Sponsorship Strategy; Role of Sponsors: Accountable for benefits realization and adoption.)
NEW QUESTION # 101
What are the most important components used to formulate a high-quality communication plan?
- A. Readiness assessment, stakeholder analysis and customer input
- B. Change impact assessment, organizational change readiness assessment and stakeholder analysis
- C. Change impact assessment, stakeholder analysis and customer input
- D. Readiness assessment, stakeholder analysis and organization operation strategy
Answer: B
Explanation:
The ACMP Standard states that a strong communication plan is built onthree critical inputs:
* Change impact assessment(defines what will change and who is impacted).
* Organizational change readiness assessment(measures preparedness to receive messages).
* Stakeholder analysis(identifies audiences and influencers).Customer input (A, D) and operational strategies (C) may provide context, but they are not the essential core inputs. Option B matches ACMP guidance for communication planning.(Reference: ACMP Standard, Process Group 3 - Communication Plan; Inputs: Impact assessment, readiness assessment, and stakeholder analysis.)
NEW QUESTION # 102
What are some of the key elements in a sustainability strategy?
- A. Stakeholders and sponsors, training strategy, feedback channels and messaging frequency and engagement strategy
- B. SWOT analysis, training strategy, stakeholder analysis and a vision statement
- C. Communication, performance management, rewards and recognition, and continuous process improvement
- D. Establishing timelines, continuous process improvement, training strategy and a vision statement
Answer: C
Explanation:
ACMP defines asustainability strategyas the framework that ensures adoption becomes part of organizational culture and ongoing operations. The key elements include:
* Communicationto reinforce messages after go-live.
* Performance managementto integrate expectations into roles.
* Rewards and recognitionto reinforce new behaviors.
* Continuous process improvementto adapt and refine the change.Options A, B, and D list useful elements, but they are incomplete or misaligned with ACMP's emphasis on reinforcement and institutionalization. The comprehensive package is option C.(Reference: ACMP Standard, Process Group 4 - Sustainability Plan; Activities: Communication, measurement, performance management, rewards and recognition, continuous improvement.)
NEW QUESTION # 103
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