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[General] Pass AP-226 Exam | AP-226 Valid Exam Tutorial

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【General】 Pass AP-226 Exam | AP-226 Valid Exam Tutorial

Posted at 1/25/2026 19:35:56      View：48 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce Contact Center Accredited Professional Sample Questions (Q124-Q129):NEW QUESTION # 124
Universal Containers (UC) has a service report requirement to provide a snapshot of customers, including the service products they are using, case reason, and priority, Which dashboard in Service Analytics should UC use? Sidebar-By
  • A. Account Profile
  • B. Customer
  • C. Open Cases
Answer: A
Explanation:
For Universal Containers, the "Account Profile" dashboard in Service Analytics is the most suitable choice. This dashboard provides a comprehensive snapshot of customers, including details on the service products they are using, case reasons, and priority. It is specifically designed to consolidate customer-related information, making it an ideal solution for UC's reporting needs.

NEW QUESTION # 125
Universal Containers (UC) has been working on a Digital Engagement
implementation C requires minimal customization efforts and, therefore, has decided to go with change a deployments. UC's current environments are listed below.
* Production Org
* Test Sandbox
* Developer Sandbox
Which environments should have a two-way deployment connection in this
scenario
  • A. Test Sandbox and Developer Sandbox
  • B. Production Ong and Test Sandbox
  • C. Developer Sandbox and Production
Answer: B
Explanation:
For Universal Containers implementing Digital Engagement with minimal customization and focusing on change deployments, the two-way deployment connection should be between the Production Org and Test Sandbox. This setup allows for testing changes in the Test Sandbox before deploying them to Production, and vice versa, facilitating safe, iterative updates and testing without affecting the live environment directly.
Reference: Salesforce Deployment Best Practices

NEW QUESTION # 126
The marketing team wants to track the impact of social media campaigns on Contact Center volume. How can you measure this?
  • A. Analyze call origin information and identify calls originating from social media campaigns.
  • B. Deploy sentiment analysis on customer interactions to gauge campaign reception.
  • C. Integrate social media platform data with Salesforce for customer journey analysis.
  • D. Monitor case mentions of specific campaign keywords and track resolution times.
Answer: C
Explanation:
Integrating social media platform data with Salesforce allows for a comprehensive analysis of the customer journey, including the impact of social media campaigns on Contact Center volume. This approach enables tracking specific interactions related to campaigns and assessing their influence on customer inquiries and case volumes. Thus, "B. Integrate social media platform data with Salesforce for customer journey analysis" provides a strategic method to correlate social media activities with changes in contact center metrics.
Reference: Salesforce Social Studio

NEW QUESTION # 127
The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?
  • A. Utilize standard Salesforce Reports and Dashboards for basic data visualization.
  • B. Leverage external data warehouse solutions for data storage and complex queries.
  • C. Implement Einstein Analytics for AI-powered insights and predictive analysis.
  • D. Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration.
Answer: D
Explanation:
For handling high data volumes and complex reporting needs, combining Salesforce Einstein Analytics with external data warehouse solutions offers the best scalability and advanced analysis capabilities. Einstein Analytics provides AI-powered insights and predictive analysis, while external data warehouses allow for storage of large data volumes and complex querying. This combination, as suggested in option "D. Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration," offers a comprehensive solution for handling large-scale data and sophisticated analytical demands.
Reference: Salesforce Documentation on Einstein Analytics

NEW QUESTION # 128
The customer needs flexibility for future modifications to workflows and processes. Which design approach promotes maintainability?
  • A. Leverage standard Salesforce features like Process Builder and Flow for visual workflow creation.
  • B. Design rigid workflows with limited room for future adjustments or customizations.
  • C. Utilize external applications and extensive third-party integrations for various functionalities.
  • D. Develop complex custom code for every functionality to achieve specific needs.
Answer: A
Explanation:
Salesforce promotes using standard features for flexibility and ease of maintenance. Using tools like Process Builder and Flow allows businesses to visually create, understand, and modify workflows without the need for complex code. This approach supports maintainability as modifications can be made easily by administrative staff rather than requiring developer intervention each time, which aligns with option "B. Leverage standard Salesforce features like Process Builder and Flow for visual workflow creation." Reference: Salesforce Documentation on Process Builder

NEW QUESTION # 129
......
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Posted at 3 hour before        Only Author  2#
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