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Valid ADX261 Vce, Reliable ADX261 Test Testking
Posted at 1/25/2026 19:45:52
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P.S. Free 2026 Salesforce ADX261 dumps are available on Google Drive shared by ActualVCE: https://drive.google.com/open?id=1OFU3qQQFWLWnUl-z24sJ8tErdq49jCZP
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Salesforce Administer and Maintain Service Cloud Sample Questions (Q168-Q173):NEW QUESTION # 168
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers
- A. Add additional agents to lower average hold time.
- B. Simplify the interactive voice response (IVR) tree.
- C. Set up Email-to-Case.
- D. Use Assignment rules and case queues.
Answer: A,B
NEW QUESTION # 169
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.
What should a consultant configure to meet this requirement?
- A. Entitlement processes, contract line items, milestone, and entitlements
- B. Entitlement processes, contracts, contract line items, and entitlements
- C. Entitlement processes, milestones, milestone actions, and entitlements
Answer: C
NEW QUESTION # 170
Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses.
Which feature meets this requirement most effectively?
- A. Einstein Case Wrap-Up
- B. Einstein Article Recommendations
- C. Einstein Reply Recommendations
Answer: C
Explanation:
Einstein Reply Recommendations use AI to suggest responses to agents during messaging sessions, automating standard replies and improving efficiency. This feature helps reduce the time spent by agents on crafting responses, thereby enhancing the quality of customer interactions with minimal configuration effort.
NEW QUESTION # 171
To help service agents more accurately respond to a new case, Universal Containers wants a list of relevant Knowledge articles displayed on the Case record page.
How should a consultant configure this requirement?
- A. Add the Knowledge related list to the Case record page.
- B. Add the Knowledge tab to the Service Console.
- C. Add the Knowledge component to the Case record page.
Answer: C
Explanation:
To assist service agents in finding relevant Knowledge articles for new cases, adding the Knowledge component to the Case record page in the Lightning Service Console is recommended. This component dynamically suggests articles based on case details, aiding agents in providing accurate and efficient responses.
NEW QUESTION # 172
As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?
- A. Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types.
- B. Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content.
- C. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data.
- D. Prepare a single .csv file that can be used to migrate all article types at once and include with a. properties file in a.zip for import
Answer: B
NEW QUESTION # 173
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