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[Hardware] Plat-Admn-201 New Test Bootcamp & Trustworthy Plat-Admn-201 Exam Content

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【Hardware】 Plat-Admn-201 New Test Bootcamp & Trustworthy Plat-Admn-201 Exam Content

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Salesforce Certified Platform Administrator Sample Questions (Q146-Q151):NEW QUESTION # 146
A Platform Administrator needs to create a new prompt template to automatically summarize customer cases for a sales team. The administrator wants to dynamically populate the response with data from the case record. What should the administrator use to display real Salesforce data in an agent response from a prompt template?
  • A. Merge Fields
  • B. Agent Instructions
  • C. Picklists
  • D. Flow
Answer: A
Explanation:
When building prompt templates within the Prompt Builder, the most direct way to inject specific record data into the AI's instructions is through Merge Fields. Much like an email template or a mail merge, merge fields allow the administrator to reference specific fields from the object in context-in this case, the Case object. For example, an administrator might use {!$Input:Case.Subject} or {!$Input:Case.Description} within the prompt template. When the agent runs, it replaces these placeholders with the actual data from the specific case record being viewed. This ensures that the AI has the "grounding" information it needs to generate an accurate and relevant summary. While Flows (Option A) can be used for more complex data retrieval, Merge Fields are the standard, low-code tool for simple record-to-prompt data population. Agent Instructions (Option C) provide the "how-to" logic for the AI but do not themselves represent the dynamic data points from the Salesforce database.

NEW QUESTION # 147
A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?
  • A. Home Page
  • B. Component Filter
  • C. Lightning Page
  • D. Page Layout
Answer: C
Explanation:
To make a Screen Flow available to users on a specific record, such as a Case, the Platform Administrator should add the Flow component to the Lightning Record Page. Using the Lightning App Builder, the admin can drag the Flow component onto the page and select the specific "Service Question" flow from the list8888. This allows the flow to be embedded directly into the workspace where the service reps are already looking at case details9. While flows can be placed on a Home Page (Option B), that would not provide the case-specific context needed for the reps10. Page Layouts (Option A) are used for standard fields and related lists but do not natively host dynamic screen flow components11. Component Filters (Option D) are used to show or hide the flow based on certain criteria, but the distribution itself is handled by placing it on the Lightning Page12.

NEW QUESTION # 148
Which two solutions is a Platform Administrator able to find on AppExchange to enhance their organization?
  • A. Components
  • B. Consultants
  • C. Customers
  • D. Communities
Answer: A,B
Explanation:
The Salesforce AppExchange is a vast marketplace designed to extend the functionality of a Salesforce organization through various types of solutions.
Components: Administrators can find pre-built Lightning Components (A) to enhance record pages, such as custom maps, weather widgets, or specialized data entry forms. These can be dragged and dropped directly in the Lightning App Builder.
Consultants: The AppExchange also serves as a directory for certified Salesforce Consultants (D). This allows organizations to find and vet professional partners who specialize in specific industries or technical implementations to help them scale their Salesforce instance.
While "Communities" (Option C) refers to a Salesforce product (now Experience Cloud), you don't "find" them on the AppExchange to enhance an org; rather, you might find packages to enhance them. "Customers" (Option B) are not a solution found on the marketplace. By leveraging the AppExchange, a Platform Administrator can quickly implement proven solutions without the need for extensive internal development.

NEW QUESTION # 149
A Platform Administrator is designing a prompt template for a new agent. The agent's purpose is to help service reps troubleshoot technical issues by providing concise, step-by-step instructions. Based on best practices for creating effective prompts, which approach should the administrator use when writing this prompt? 16
  • A. Write a detailed prompt with multiple nested conditions to cover all the major troubleshooting scenarios.
  • B. Use specific technical terms and abbreviations to ensure the AI understands the specialised domain.
  • C. Use natural, easy-to understand language and clear, concise instructions to guide the AI's behavior.
  • D. Focus on providing high-level, theoretical concepts so the AI has the flexibility to respond creatively.
Answer: C
Explanation:
Creating effective Agentforce prompts requires a focus on clarity and simplicity to ensure the Large Language Model (LLM) follows instructions accurately. According to Salesforce best practices, administrators should use natural, easy-to-understand language and provide clear, concise instructions1919. This approach helps the AI accurately reason through the task without becoming confused by overly complex or nested logic (Option A). While technical accuracy is important, relying heavily on jargon or abbreviations (Option B) can sometimes lead to unexpected results if the LLM interprets those terms differently in various contextsFurthermore, providing high-level theoretical concepts (Option C) often results in vague or "creative" answers that may not be helpful for technical troubleshooting, which requires specific and actionable steps22. Using direct instructions like "Summarize the issue in three bullet points" is more effective than broad guidelines.

NEW QUESTION # 150
Universal Containers' Platform Administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship?
  • A. Create two master-detail relationships on the new object.
  • B. Create a junction with a custom object.
  • C. Create URL fields on a custom object.
  • D. Create two lookup relationships on the new object.
Answer: A,B
Explanation:
In Salesforce, a many-to-many relationship allows each record of one object to be linked to multiple records of another object and vice versa. This is achieved by using a Junction Object. A junction object is a custom object that sits between the two objects you want to relate. To implement this correctly, the administrator must follow two specific steps: first, create the custom object to serve as the "junction"; second, create two Master-Detail relationship fields on that new junction object. One master-detail field points to the first custom object, and the second points to the other. Because these are master-detail relationships, the junction record's visibility and deletion behavior are controlled by its parents. This structure allows for powerful reporting and roll-up summaries on both parent objects. Using simple lookup relationships (Option D) would not enforce the strict data integrity or the specific roll-up capabilities that define a true many-to-many relationship in the Salesforce architecture.

NEW QUESTION # 151
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