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[Hardware] Sales-101 Test Labs, Sales-101 Test Topics Pdf

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【Hardware】 Sales-101 Test Labs, Sales-101 Test Topics Pdf

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Salesforce Certified Sales Foundations Sample Questions (Q103-Q108):NEW QUESTION # 103
Which factor can the sales representative focus on to win the customer first and support their sales quota long term?
  • A. Product evangelism
  • B. Customer experience
  • C. Maximizing opportunities
Answer: B
Explanation:
Customer experience is the factor that the sales representative can focus on to win the customer first and support their sales quota long term, because it is the sum of all the interactions and emotions that the customer has with the sales representative and the company throughout the sales cycle and beyond. A positive customer experience can lead to customer satisfaction, loyalty, retention, and advocacy, which can result in repeat purchases, referrals, and testimonials. Product evangelism and maximizing opportunities are not the best answers, because they are more focused on the sales representative's own goals and interests, rather than the customer's. Product evangelism is about promoting the product's features and benefits, but it may not address the customer's specific needs or challenges. Maximizing opportunities is about increasing the contract value or volume, but it may not align with the customer's budget or expectations. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]

NEW QUESTION # 104
A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.
Which metric should the company use to track the effectiveness of the new value proposition?
  • A. Customer satisfaction score
  • B. Lead conversion rate
  • C. Lead quality score
Answer: B
Explanation:
Lead conversion rate is a metric that the company should use to track the effectiveness of the new value proposition. A value proposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Lead conversion rate is a measure ofhow many leads (prospects who have shown interest in the product) become customers (prospects who have bought the product). Lead conversion rate helps to evaluate how well the value proposition resonates with potential customers and influences their purchase decisions.References:https://www.salesforce.
com/resources/articles/value-proposition/#value-proposition-metrics

NEW QUESTION # 105
How can a sales representative identify and generate new pipeline?
  • A. Attend industry conferences.
  • B. Conduct product demos.
  • C. Provide client support.
Answer: B

NEW QUESTION # 106
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?
  • A. Base the pitch on the sales rep's company's proven, most successful product lines.
  • B. Base the pitch on discovery research into the prospect's customers' challenges.
  • C. Base the pitch on what the prospect has explicitly told them in previous conversations.
Answer: B
Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better.References:https://www.salesforce.com/resources/articles/sales-pitch/#sales- pitch-tips

NEW QUESTION # 107
Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?
  • A. Recommend additional productsand services.
  • B. Provide timely support and training.
  • C. Share other customer success stories.
Answer: B
Explanation:
Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer.References:https://www.salesforce.com/resources
/articles/customer-service/#customer-service-tips

NEW QUESTION # 108
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