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New Salesforce AP-208 Exam Cram | New AP-208 Cram Materials

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New Salesforce AP-208 Exam Cram | New AP-208 Cram Materials

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Salesforce Financial Services Cloud Accredited Professional Sample Questions (Q13-Q18):NEW QUESTION # 13
Which three types of preassembled flows can be utilized from the Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package?
  • A. Mortgage flow
  • B. Insurance flow
  • C. Institutional Banking flow
  • D. Commercial Banking flow
  • E. Retail Banking flows
Answer: A,B,E
Explanation:
The Financial Services Cloud (FSC)packages and the Lightning Flow for FSC package provide preassembled flows that can be utilized to automate common financial services processes. The types of preassembled flows are:
Retail Banking flows: These flows enable retail banking customersto perform various self-service tasks, such as activating or closing a card,ordering checks, updating communication preferences, disputing transactions, and more1.
Insurance flow: This flow allows insurance customers to initiate the first notification of loss (FNOL) for an insurance policy2.
Mortgage flow: This flow helps mortgage customers to capture their financial information, such as assets, liabilities, income, and expenses, as part of the financial discovery process3.
References:
Financial Services Cloud Flows
Lightning Flow for Financial Services
Retail Banking Flows
Insurance Flow
Mortgage Flow

NEW QUESTION # 14
The Salesforce Admin at Lake Tahoe Wealth Management Company wants to ensure that the advisors at his firm can quickly see the most important client data in the Actionable Relationship Center (ARC). What must the Admin configure for each object to display the most important fields on the side panel of ARC?
  • A. Lightning Record Pages
  • B. Page Layout
  • C. Search Layout
  • D. Field Sets
  • E. Compact Layout
Answer: E
Explanation:
To display the most important fields on the side panel of ARC, the Admin mustconfigure the Compact Layout for each object. The Compact Layout is a layout that determines which fields appear in key places in Salesforce such as record highlights areas, list views, lookup dialogs, and global search results. The Admin can use the Compact Layout to select up to 10 fields that are most relevant for each object and display them on the side panel of ARC

NEW QUESTION # 15
An insurance companyaims to improve a call center's productivity. A detailed analysis discovered that agents spend a lot of time capturing data while adding and updating beneficiary details. Capturing premium payment details (payment date and frequency) is another time-consuming task. Which action should a Financial Services Cloud consultant take to resolve the issue?
  • A. Install an Insurance Data AppExchange package.
  • B. Utilize Insurance Flow Templates.
  • C. Provide a better user interfaceby building Lightning web components for beneficiary data and payment information.
  • D. Create an Action Plan Template for capturing beneficiary data and payment information.
Answer: B
Explanation:
A Financial Services Cloud consultant can suggest utilizing Insurance Flow Templates to resolve the issue of improving the call center's productivity and reducing the time spent on capturing data for beneficiary details and premium payment details. Insurance Flow Templates are prebuilt flow templates that guide users through the steps of creating or updating insurance policies and beneficiaries in Financial Services Cloud. The templates can be customized to suit the specific needs and requirements of the insurance company. By using Insurance Flow Templates, the call center agents can streamline their data entry process and provide better service to their customers.
References:
[Insurance Flow Templates]
[Customize Insurance Flows]

NEW QUESTION # 16
The Salesforce Administrator at Lake Tahoe Bank is asked at make modifications to the Salesforce org to allow for more than one people being joint owners on a Financial Account. What will be the recommended approach to model this requirement?
  • A. Map additional owners using theActionable Relationship Center.
  • B. Map additional owners using the Financial Account Role.
  • C. Map the primary owner and one joint owner to the Financial Account, because FSC, supports only two joint account owners.
  • D. Create lookup fields on the Financial Account object to support additional owners
Answer: B
Explanation:
To model a requirement where more than one person can be joint owners on a Financial Account, the Admin can map additional owners using the Financial Account Role. The Financial Account Role is a junction object that links a contact or an individual to a financial account and defines their role or relationship with that account. By using Financial Account Role, the Admin can addmultiple owners to a Financial Account and specify their ownership percentage, primary status, and other details.

NEW QUESTION # 17
A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor. What assignment logic should the Admin use when configuring this template task?
  • A. Account Team
  • B. Specific User
  • C. Action Plan Creator
  • D. Role
  • E. Queues
Answer: E
Explanation:
To assign a task to the next available Advisor, the Admin should use Queues as the assignment logic when configuringthe template task. Queues are collections of records that can be assigned to multiple users who share workloads and responsibilities. By using Queues, the Admin can ensure that any Advisor who is part of the Queue can pick up the task when they are available.

NEW QUESTION # 18
......
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