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[Hardware] Agentforce-Specialist Training For Exam - Agentforce-Specialist Premium Exam

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【Hardware】 Agentforce-Specialist Training For Exam - Agentforce-Specialist Premium Exam

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Salesforce Agentforce-Specialist Exam Syllabus Topics:
TopicDetails
Topic 1
  • Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.
Topic 2
  • Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.
Topic 3
  • Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.
Topic 4
  • Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.
Topic 5
  • Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

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Salesforce Certified Agentforce Specialist Sample Questions (Q109-Q114):NEW QUESTION # 109
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Agent as the solution?
  • A. To analyze past campaign performance
  • B. To generate relevant content when engaging with each customer
  • C. To send automated emails to all customers
Answer: B
Explanation:
Agentis designed to assist in generating personalized, AI-driven content based on customer data such as behavior, preferences, and purchase history. For the marketing team atUniversal Containers, this is the perfect solution to create dynamic and relevant email content. By leveragingAgent, they can ensure that each customer receives tailored communications, improving engagement and conversion rates.
* Option Ais correct asAgenthelps generate real-time, personalized content based on comprehensive data about the customer.
* Option Brefers more to Einstein Analytics or
* Marketing Cloud Intelligence, andOption Cdeals with automation, which isn't the primary focus of Agent.
:
Salesforce Agent Overview:https://help.salesforce.com/s/ar ... opilot_overview.htm

NEW QUESTION # 110
Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should An Agentforce recommend?
  • A. Use Apex to connect to an external LLM and ground the prompt.
  • B. Use BYO-LLM functionality in Einstein Studio.
  • C. Use Flow and External Services to bring data from an external LLM.
Answer: B
Explanation:
Bring Your Own Large Language Model (BYO-LLM) functionality in Einstein Studio allows organizations to integrate and use external large language models (LLMs) within the Salesforce ecosystem.
Universal Containers can leverage this feature to connect and ground prompts with external LLMs, allowing for custom AI model use cases and seamless integration with Salesforce data.
* Option B is the correct choice as Einstein Studio provides a built-in feature to work with external models.
* Option A suggests using Apex, but BYO-LLM functionality offers a more streamlined solution.
* Option C focuses on Flow and External Services, which is more about data integration and isn't ideal for working with LLMs.
References:
Salesforce Einstein Studio BYO-LLM Documentation: https://help.salesforce.com/s/articleView?id=sf.
einstein_studio_llm.htm

NEW QUESTION # 111
Coral Cloud Resorts wants visibility into credit usage associated with testing.
Which feature supports this?
  • A. Agentforce Analytics
  • B. B. Digital Wallet
  • C. Testing Center
Answer: C
Explanation:
The AgentForce Testing Center Guide specifies that all testing activity-including prompt tests, structured batch runs, and evaluation sessions-consumes AI credits, which can be monitored directly through the Testing Center interface. The documentation states: "Testing Center provides visibility into testing performance, outcomes, and credit usage. Administrators can view test credit consumption metrics to understand resource utilization across agents and environments." Agentforce Analytics (Option A) provides insights into performance, engagement, and operational metrics but does not directly track credit consumption tied to testing. Digital Wallet (Option B) manages AI credit balances across orgs but does not offer test-specific tracking. Therefore, Testing Center is the correct answer since it explicitly supports monitoring credit usage during agent testing activities.
References (AgentForce Documents / Study Guide):
AgentForce Testing Center Guide: "Monitoring Credit Consumption During Testing" AgentForce Admin Handbook: "Tracking Usage and Test Costs" AgentForce Study Guide: "Testing Resource Visibility and Credit Management"

NEW QUESTION # 112
Universal Containers plans to enhance the customer support team's productivity using AI.
Which specific use case necessitates the use of Prompt Builder?
  • A. Creating a draft of a support bulletin post for new product patches
  • B. Estimating support ticket volume based on historical data and seasonal trends
  • C. Creating an Al-generated customer support agent performance score
Answer: A
Explanation:
The use case that necessitates the use ofPrompt Builderiscreating a draft of a support bulletin postfor new product patches.Prompt Builderallows theAgentforce Specialistto create and refine prompts that generate specific, relevant outputs, such as drafting support communication based on product information and patch details.
* Option B(agent performance score) would likely involve predictive modeling, not prompt generation.
* Option C(estimating support ticket volume) would require data analysis and predictive tools, not prompt building.
For more details, refer toSalesforce's Prompt Builder documentationfor generative AI content creation.

NEW QUESTION # 113
What does it mean when a prompt template version is described as immutable?
  • A. Only the latest version of a template can be activated.
  • B. Every modification on a template will be saved as a new version automatically.
  • C. Prompt template version is activated; no further changes can be saved to that version.
Answer: C
Explanation:
When a prompt template version is immutable, it means that once the version is activated, it cannot be edited or modified. This ensures consistency in production environments where changes could disrupt workflows.
* Option A is incorrect: Any version (not just the latest) can be activated, depending on the use case.
* Option D is incorrect: Modifications require manually creating a new version; automatic versioning is not enforced.
* Option C is correct: Activation locks the version, enforcing immutability.
References:
* Salesforce Help: Prompt Template Versioning
* States that "activated prompt template versions are immutable and cannot be edited."

NEW QUESTION # 114
......
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