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[General] SAP C-C4H56-2411 Reliable Test Guide, C-C4H56-2411 New Dumps Ebook

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【General】 SAP C-C4H56-2411 Reliable Test Guide, C-C4H56-2411 New Dumps Ebook

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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 2
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 3
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 4
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 5
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 6
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q53-Q58):NEW QUESTION # 53
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Log incident with SAP Service Cloud user ID
  • B. Create incident through Settings > Incident
  • C. Log incident through SAP for Me
  • D. Activate Built-In Support
Answer: A,C

NEW QUESTION # 54
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
  • A. Send object update
  • B. Send info notifications
  • C. Send emails
  • D. Send event email template
  • E. Send event notifications
Answer: B,C,E
Explanation:
Autoflow in SAP Service Cloud V2 automates actions based on case conditions. Configurable actions include sending info notifications to inform users of specific events, sending event notifications for system-triggered updates, and sending emails to customers or agents. According to SAP documentation, "Autoflow supports actions such as sending info notifications, event notifications, and emails to automate case-related communications." Send event email template (A) is not a standard autoflow action. Send object update (D) is not a distinct action, though autoflow can update objects indirectly.
Reference:
SAP Help Portal: Autoflow Actions in SAP Service Cloud V2
SAP Community: Configuring Autoflow Rules

NEW QUESTION # 55
Which of the following features can be used to tailor the user interface for the business? Note: There are 2 correct answers to this question.
  • A. Business role
  • B. Language adaptation
  • C. Homepage branding
  • D. Content security policy
Answer: B,C
Explanation:
To tailor the user interface in SAP Service Cloud V2, Homepage branding allows administrators to customize the look and feel of the homepage, including logos and color schemes, to align with corporate branding. Language adaptation enables the modification of field labels and texts to support different languages or business-specific terminology. According to SAP documentation, "Homepage branding and language adaptation are key features for customizing the user interface to meet business needs." Business role (B) controls access and permissions, not UI customization. Content security policy (C) is a security feature, not related to UI tailoring.
Reference:
SAP Help Portal: User Interface Customization in SAP Service Cloud V2
SAP Learning: UI Adaptation and Branding

NEW QUESTION # 56
Which of the following options can be used to determine employees in cases based on conditions? Note: There are 2 correct answers to this question.
  • A. Input step in the Case Designer
  • B. Routing rules
  • C. Assignment step in the Case Designer
  • D. Autoflow
Answer: B,C
Explanation:
In SAP Service Cloud Version 2, determining employees for case assignment based on conditions is achieved through specific configuration options. The Assignment step in the Case Designer allows administrators to define rules within the case process to assign cases to specific employees or teams based on attributes like priority, case type, or account details. This step is part of the dynamic case designer, which provides flexibility in routing cases to the appropriate employee.
Additionally, Routing rules are a core feature in SAP Service Cloud V2 for case assignment. These rules enable administrators to configure conditions (e.g., case type, priority, or account) to route cases to either a team or a specific employee. According to the SAP documentation, "SAP Service Cloud Version 2 includes a flexible, easy-to-configure routing rule definition engine. You can decide whether to route Cases to a team, or to a specific employee." The routing rules are maintained under Settings → Cases → Case Routing to Team → Case Routing to Employees.
The Input step in the Case Designer is used to collect data or input from users but does not directly determine employee assignment. Autoflow is used for automating actions like sending notifications or updating fields, not for employee determination.
Reference:
SAP Help Portal: Configuring Case Routing Rules learning.sap.com
SAP Learning: Configuring Case Routing Rules, SAP Service Cloud Version 2

NEW QUESTION # 57
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.


  • A. Cases
  • B. Contracts
  • C. Calls
  • D. Installed base
Answer: A,B

NEW QUESTION # 58
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