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[Hardware] ServiceNow CIS-CSM Practice Exams for Thorough Preparation (Desktop & Web-Ba

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【Hardware】 ServiceNow CIS-CSM Practice Exams for Thorough Preparation (Desktop & Web-Ba

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q52-Q57):NEW QUESTION # 52
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
  • A. Email
  • B. Social
  • C. Chat
  • D. Web
Answer: A,D

NEW QUESTION # 53
Out-of-the-box. cases are automatically closed after how many days?
  • A. 10 days
  • B. 5 days
  • C. Cases are not automatically closed by default
  • D. 3 days
Answer: A

NEW QUESTION # 54
What action to be taken if the product has no configurable attributes?
  • A. Group into existing extended Install Base Item table
  • B. Optimize data in the Install base Item table
  • C. Store it in the baseline Install Base Item table
  • D. Create new child table for Install Base Item
Answer: C

NEW QUESTION # 55
Information about a customer's service contract is found in Knowledge.
  • A. False
  • B. True
Answer: A

NEW QUESTION # 56
Agents and managers cannot create knowledge articles from Community questions.
  • A. False
  • B. True
Answer: A
Explanation:
Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.

NEW QUESTION # 57
......
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