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[General] ED-Con-101 Reliable Exam Registration, Valid ED-Con-101 Test Forum

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【General】 ED-Con-101 Reliable Exam Registration, Valid ED-Con-101 Test Forum

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Salesforce Certified Education Cloud Consultant Sample Questions (Q54-Q59):NEW QUESTION # 54
An Admissions office wants to digitize and automate transcript requests. Currently, applicants, must follow a set of manual steps they could be more user friendly. The Admissions office wants a declaratively configured, publish facing from that created data in Salesforce.
Which solution should the consultant recommend to meet the requirement?
  • A. App on the AppExchange
  • B. Email-to-case
  • C. Process Builder
  • D. Salesforce Files
Answer: A
Explanation:
An app on the AppExchange is a solution that the consultant can recommend to meet the requirement of creating a declaratively configured, public facing form that creates data in Salesforce. An app on the AppExchange is an application that provides additional features and solutions for Salesforce. There are many apps on the AppExchange that offer form building capabilities, such as creating web forms, surveys, or quizzes, and capturing data from them in Salesforce. The consultant can help the Admissions office choose an app that meets their needs and budget. Email-to-case, Process Builder, and Salesforce Files are not solutions that can create a declaratively configured, public facing form that creates data in Salesforce. Reference:
https://appexchange.salesforce.c ... word=form%20builder
https://trailhead.salesforce.com ... /appexchange_basics

NEW QUESTION # 55
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
  • A. Service Cloud
  • B. Salesforce Identity
  • C. Einstein Next Best Action
  • D. Digital Engagement
Answer: A
Explanation:
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. Reference:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com ... ervice_cloud_basics

NEW QUESTION # 56
A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?
  • A. Select the Run Backfill button.
  • B. Edit Administrative Account Name Format.
  • C. Set the Account Model to Household.
Answer: B
Explanation:
The Default Account Model in EDA creates one account for each contact and names it after the contact's full name. However, if the contact's name changes, the account name does not update automatically. To meet the requirement of including the first and last name of each contact at the time the contact is created, the consultant should edit the Administrative Account Name Format in EDA Settings. This allows the consultant to define a custom formula for naming accounts based on contact fields. For example, the formula could be FirstName & " " & LastName. Reference: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Naming]

NEW QUESTION # 57
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
  • A. Set View Dashboard As to the dashboard viewer and share it with program directors.
  • B. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
  • C. Set View Dashboard As to the Dean and share it with program directors.
  • D. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
Answer: A
Explanation:
The consultant can meet the business requirement by setting View Dashboard As to the dashboard viewer and sharing it with program directors. This will allow the program directors to see the same reports as the Dean, but filtered by their own program, based on the sharing settings. Checking the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard, setting View Dashboard As to the Dean and sharing it with program directors, and adding a dashboard filter to the Dean's dashboard and saving it to All Folders are not options that can meet the business requirement. Reference:
https://help.salesforce.com/s/ar ... user.htm&type=5
https://help.salesforce.com/s/ar ... ters.htm&type=5

NEW QUESTION # 58
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?
  • A. Log a case with Salesforce Support to increase limits.
  • B. Use a third-party testing automation tool.
  • C. Develop a Performance Testing Strategy.
Answer: C

NEW QUESTION # 59
......
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