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[General] Salesforce Certified Experience Cloud Consultant brain dumps, EX-Con-101 dumps p

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【General】 Salesforce Certified Experience Cloud Consultant brain dumps, EX-Con-101 dumps p

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q88-Q93):NEW QUESTION # 88
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to seerecords owned by their peers and subordinates.
What should be done to resolve the issue?
  • A. Retail managers need to be given super User access.
  • B. Retail managers needs to be put in the execute role in the Role Hierarchy
  • C. A Sharing Set needs to becreated.
  • D. A sharing Rule needs t be created.
Answer: A
Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.

NEW QUESTION # 89
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
  • A. Case Type by Issue
  • B. CSAT (Customer Satisfaction score)
  • C. Number of lead records created
  • D. Case deflection
  • E. Average Handle Time compared to Bot Session Time
Answer: B,D,E
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.

NEW QUESTION # 90
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
  • A. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
  • B. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
  • C. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
  • D. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
Answer: A
Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.

NEW QUESTION # 91
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
  • A. Experience Cloud Performance Profiler
  • B. Cloud Network Optimization Bolt
  • C. Lightning Page Maximizer
  • D. Salesforce Community Page Optimizer
Answer: D
Explanation:
To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.

NEW QUESTION # 92
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support itsvarious lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
  • A. InsuranceAgent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
  • B. Industry-specific templates are available today but not Lightning Bolt solutions.
  • C. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
  • D. Industry-specific templates as well as Lightning Bolt solutions areavailable today.
Answer: A,D
Explanation:
When selecting a template for your sites and portals, you need to keep in mind some points, such as:
* Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This templateis designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.
* Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.

NEW QUESTION # 93
......
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