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Quiz The Best CPHQ - Test Certified Professional in Healthcare Quality Examinati
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The CPHQ Certification Exam covers a broad range of topics, including healthcare quality and performance improvement, patient-centered care, healthcare regulations and standards, data management and analysis, and leadership and communication. It is designed to evaluate the competency and proficiency of healthcare professionals in these areas and ensure that they are equipped with the knowledge and skills needed to improve the quality of care provided to patients. Certified Professional in Healthcare Quality Examination certification is recognized globally and is highly valued by employers, making it a worthwhile investment for healthcare professionals looking to advance their careers.
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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q375-Q380):NEW QUESTION # 375
An organization has Implemented a quality improvement project. The goal is a mean compliance rate of 90%.
The results of observations are found in the table below:

Which focus area presents the greatest opportunity for the organization?
- A. infection prevention
- B. patient flow
- C. environment of care
- D. pain management
Answer: B
NEW QUESTION # 376
Crossby's quality improvement process is based on the Absolutes of Quality Management. Which of the following
is/are out of those absolutes?
- A. The performance standard must be zero defects, not "that's close enough"
- B. All of the above
- C. Quality is defined as conformance to requirements, not as goodness or elegance
- D. The system for causing quality is prevention, not appraisal
Answer: B
NEW QUESTION # 377
A long-term care facility Is Interested in analyzing data to determine If there Is arelationship between the number of medications residents are prescribed and the number of falls the residents experience. Which of the following quality tools Is most appropriate to help the long-term care facility understand the data?
- A. fishbone diagram
- B. Pareto chart
- C. chatter diagram
- D. histogram
Answer: C
Explanation:
* A scatter diagram is a graphical tool that displays the relationship between two variables by plotting pairs of data points on a coordinate plane. It can help identify possible correlations, trends, outliers, and patterns in the data.
* A Pareto chart is a type of bar chart that shows the frequency or impact of different factors or causes in descending order, along with a cumulative line that indicates the percentage of the total. It can help prioritize the most significant issues or opportunities for improvement.
* A fishbone diagram is a visual tool that helps identify the root causes of a problem or effect by organizing possible factors into categories, such as people, process, environment, etc. It can help facilitate brainstorming and root cause analysis.
* A histogram is a type of bar chart that shows the distribution of a continuous variable by grouping the data into bins of equal width and displaying the frequency or count of each bin. It can help describe the shape, center, spread, and outliers of the data.
* In this case, the long-term care facility wants to analyze the relationship between two variables: the number of medications and the number of falls. Therefore, a scatter diagram is the most appropriate tool to help them understand the data. A scatter diagram can show if there is a positive, negative, or no correlation between the two variables, and how strong or weak the correlation is. It can also reveal any outliers or clusters of data points that may indicate other factors affecting the relationship.
* A Pareto chart, a fishbone diagram, and a histogram are not suitable tools for this purpose, as they do not show the relationship between two variables. A Pareto chart can show the relative importance of different factors or causes, but not how they are related to each other. A fishbone diagram can help identify the possible causes of a problem or effect, but not how they are quantitatively related to each other. A histogram can show the distribution of a single variable, but not how it is influenced by another variable.
References:
NAHQ Learning Lab: The Role of the Healthcare Quality Professional in Population Health Management, Module 3: Data Collection and Analysis, Slide 17: Scatter Diagram NAHQ HQ Principles, Module 2: Data Management, Lesson 2.3: Data Analysis Tools, Topic 2.3.4: Scatter Diagram NAHQ Journal for Healthcare Quality, Volume 42, Issue 5, September/October 2020, Article: Utilization of Improvement Methodologies by Healthcare Quality Professionals During the COVID-19 Pandemic, Page
284: Figure 2. Scatterplot of COVID-19 Cases and Deaths by State as of June 30, 2020
NEW QUESTION # 378
The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria
were created to help healthcare organizations address challenges such as focusing on core competencies, introducing
new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare
providers , and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core
values and concepts. Which of the following is NOT out of those values and concepts?
- A. Focus on the present
- B. Valuing of staff and partners
- C. Agility
- D. Visionary leadership
Answer: A
NEW QUESTION # 379
Care that does not vary in quality because of gender, ethnicity, geographic location, or socioeconomic status is said to be
- A. Effective
- B. Equitable
- C. Efficient
- D. Evidence-based
Answer: B
Explanation:
The concept of care quality that remains consistent across diverse patient characteristics is rooted in the Institute of Medicine's (IOM) six aims for healthcare improvement, as outlined in Crossing the Quality Chasm (2001).
Option A (Efficient): Efficient care minimizes waste, not addressing variation across demographics.
Option B (Effective): Effective care delivers evidence-based results, not specifically ensuring consistency across groups.
Option C (Equitable): This is the correct answer. The NAHQ CPHQ study guide states, "Equitable care, as defined by the IOM, ensures quality does not vary due to gender, ethnicity, geographic location, or socioeconomic status" (Domain 4). Equity is one of the six IOM aims, focusing on fairness in care delivery.
Option D (Evidence-based): Evidence-based care relies on scientific evidence, not directly addressing demographic disparities.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.1, "Apply quality principles to care delivery," includes the IOM's equitable care aim. The NAHQ study guide notes,
"Equitable care ensures fairness across all patient populations" (Domain 4).
Rationale: Equitable care directly addresses consistent quality across diverse groups, aligning with CPHQ's improvement principles and IOM standards.
Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.1; IOM Crossing the Quality Chasm (2001).
NEW QUESTION # 380
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