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[General] C_TS470_2412 Accurate Prep Material & Reliable C_TS470_2412 Exam Book

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【General】 C_TS470_2412 Accurate Prep Material & Reliable C_TS470_2412 Exam Book

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SAP C_TS470_2412 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Topic 2
  • Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 3
  • Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 4
  • Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q70-Q75):NEW QUESTION # 70
Which capability can proactively inform users about specific issues such as expiring contracts?
  • A. Issue monitoring
  • B. Situation monitoring
  • C. Issue handling
  • D. Situation handling
Answer: B
Explanation:
SAP S/4HANA Cloud Private Edition, Service provides capabilities to proactively manage and notify users about critical events, such as expiring contracts. The correct feature is:
* Situation monitoring: This capability uses predefined rules and thresholds to detect situations (e.g., a contract nearing its expiration date) and proactively notifies relevant users via alerts or messages in SAP Fiori apps. It's part of the embedded analytics and service management overview, enabling real- time awareness of issues.
* Issue monitoring: This is a more general term and not a specific SAP capability for proactive notifications about contract expirations.
* Issue handlingandSituation handling: These refer to reactive processes for addressing identified problems, not proactive notifications.Situation monitoring is a key feature in service contract management (scope item 3MO) and analytics, ensuring timely action on critical events."Situation monitoring proactively informs users about critical situations, such as expiring service contracts, through real-time alerts." (SAP S/4HANA Service, Analytical Applications).

NEW QUESTION # 71
Which item categories can you use in service orders? Note: There are 3 correct answers to this question.
  • A. Solution items
  • B. Delivery items
  • C. Sales items
  • D. Expense items
  • E. Service items
Answer: C,D,E
Explanation:
In SAP S/4HANA Cloud Private Edition, Service,service orderssupport various item categories to represent different types of activities or materials. The correct answers are:
* Service items (A):Used for billable services performed (e.g., repair or maintenance tasks).
* Sales items (C):Used for selling products or spare parts within the service order.
* Expense items (E):Used to record costs (e.g., travel or external services) that may or may not be billable.
* Solution items (B):This is not a standard item category in service orders; it relates more to solution quotations or configurable products.
* Delivery items (D):These are specific to sales processes (e.g., outbound deliveries), not service orders.
"Service orders support item categories such as service items for service activities, sales items for material sales, and expense items for cost recording."

NEW QUESTION # 72
What are characteristics of recurring services when using Service with Advanced Execution? Note: There are
3 correct answers to this question.
  • A. An invoice is generated for each call object as soon as it is set to completed
  • B. The maintenance confirmation describes the actual effort and spare parts used
  • C. Billable maintenance orders are generated
  • D. Customer Service orders are generated
  • E. Both resource-related and fixed-price billing are available
Answer: B,C,E
Explanation:
Service with Advanced Executionenhances recurring service processes with detailed execution and billing.
The correct answers areA, B, D. Let's unpack this.
* Both resource-related and fixed-price billing are available (A):This scenario supports flexible billing-resource-related (based on actual effort/materials) or fixed-price (predefined rates), configured via the dynamic item processor profile.
* The maintenance confirmation describes the actual effort and spare parts used (B):Confirmations (e.g., via IW41) detail hours worked and parts consumed, feeding into billing and cost tracking.
* Billable maintenance orders are generated (D):Recurring services generate maintenance orders (mapped to service order types) that are billable, unlike simpler Customer Service orders.
Why Not the Others?
* C:"Customer Service orders" is a legacy term; advanced execution uses maintenance orders.
* E:Invoices are created via billing runs, not automatically per call object completion.
Example:
A maintenance plan generates a billable order, confirmed with 5 hours and parts, billed resource-related.
"Recurring services in Advanced Execution feature resource-related and fixed-price billing, maintenance confirmations for effort/parts, and billable maintenance orders."

NEW QUESTION # 73
When creating a service transaction, which settings are mandatory for the system to propose a service organization? Note: There are 2 correct answers to this question.
  • A. Define a sales area
  • B. Assign a sales area to a service order type
  • C. Allow the organizational unit to be determined
  • D. Set the service organization function
Answer: C,D
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, the system can propose aservice organizationfor a service transaction (e.g., service order). The mandatory settings areAandB. Let's break this down.
Service Organization Proposal:
The service organization is the unit responsible for service execution (e.g., a regional service team). The system proposes it based on customizing.
* Allow the organizational unit to be determined (A):This setting, typically in the transaction type configuration (e.g., SPRO # Service # Transactions), enables the system to automatically determine the organizational unit (service organization) based on predefined rules (e.g., from the technical object or customer).
* Set the service organization function (B):This defines the organizational unit's role as a "service organization" in organizational management (e.g., via transaction PPOME). It's flagged with a specific function (e.g., "Service Org") to link it to service processes.
Why Not the Others?
* C:Assigning a sales area to a service order type is for sales integration, not service organization determination.
* Defining a sales area is a prerequisite for sales processes, not mandatory for service organization proposal.
Example Configuration:
In SPRO, under "Define Transaction Types," you enable "Org. Unit Determination." Then, in PPOME, you set a unit as a service organization with the appropriate function.
"To propose a service organization, you must allow organizational unit determination and set the service organization function in customizing."

NEW QUESTION # 74
How are the actions that are proposed for an in-house repair item determined?
  • A. They are defined per repair order item category.
  • B. They depend on the release status of the in-house repair.
  • C. They are assigned to the life cycle user statuses of the repair objects.
  • D. They depend on the process step overview profile of the repair order.
Answer: C
Explanation:
In thein-house repair process, proposed actions (e.g., repair, replace, return) for a repair item are determined by thelife cycle user statuses of the repair objects(Option C).
The repair object (e.g., equipment or material returned for repair) has a status profile defining its life cycle (e.
g., Received, In Repair, Completed). User statuses within this profile trigger specific actions based on the current state, configured in customizing. For example, a status of "In Diagnosis" might propose "erform Diagnosis."
* A:Item categories influence billing or structure, not action proposals.
* B:Release status affects the repair order, not individual action proposals.
* D:The process step overview profile organizes steps, not action determination.
"roposed actions for in-house repair items are assigned to the life cycle user statuses of the repair object, driving the process based on status transitions."

NEW QUESTION # 75
......
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