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[General] Pass Salesforce Certified-Business-Analyst Certification with Ease Using iPassle

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【General】 Pass Salesforce Certified-Business-Analyst Certification with Ease Using iPassle

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Salesforce Certified Business Analyst Exam Sample Questions (Q44-Q49):NEW QUESTION # 44
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
  • A. Salesforce Optimizer
  • B. Setup Audit Trail
  • C. Reports and Dashboards
Answer: A
Explanation:
Explanation
The tool that the business analyst should use to help uncover any technical constraints or potential problems in a Salesforce implementation is Salesforce Optimizer. Salesforce Optimizer is a feature that analyzes a Salesforce org and provides recommendations for improving its performance, security, usability, and maintenance. It can help the business analyst identify any issues or risks in a Salesforce implementation such as unused features or components, complex configurations or customizations, low adoption rates or user satisfaction scores, etc.Setup Audit Trail is a tool that monitors and logs changes made by administrators in Setup. It can help the business analyst track who made what changes and when, but not uncover any technical constraints or potential problems in a Salesforce implementation. Reports and Dashboards are tools that display data or metrics in visual formats such as charts or tables.

NEW QUESTION # 45
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
  • A. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
  • B. Detailed Process Map
  • C. Value Stream Map
Answer: A

NEW QUESTION # 46
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
  • A. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
  • B. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
  • C. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
Answer: B
Explanation:
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com ... lan-and-facilitate- discovery-sessions

NEW QUESTION # 47
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
  • A. A somewhat detailed process map that is easy to remember and self- explanatory
  • B. A simple process map that is high-level and covers key aspects
  • C. A very detailed process map that is unambiguous and version controlled
Answer: C

NEW QUESTION # 48
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
  • A. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
  • B. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
  • C. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
Answer: C
Explanation:
This answer describes how process mapping can help the BA get started on this project of analyzing and breaking down CK's typical sales cycle. Process mapping is a technique that involves creating a visual representation of a business process, showing its inputs, outputs, steps, actions, decisions, roles, and dependencies. Process mapping can help the BA communicate and understand how a process works in its current state, and identify areas for improvement or optimization. References:
https://trailhead.salesforce.com ... look/use-process-ma

NEW QUESTION # 49
......
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