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[General] Cisco 820-605 Exam Dumps - Pass Your Exam In First Attempt [2026]

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【General】 Cisco 820-605 Exam Dumps - Pass Your Exam In First Attempt [2026]

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Cisco 820-605 exam is a computer-based exam that consists of 60-70 multiple-choice questions. 820-605 exam duration is 90 minutes, and candidates must score at least 70% to pass the exam. 820-605 Exam can be taken at any Pearson VUE testing center worldwide or online through the Pearson VUE online proctoring service.
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Cisco Customer Success Manager Sample Questions (Q120-Q125):NEW QUESTION # 120
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
  • A. Stakeholder Map
  • B. KPIs
  • C. RACI
  • D. Health Index Report
Answer: A

NEW QUESTION # 121
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
  • A. Engage with the account team to understand the expansion opportunities.
  • B. Perform a deep analysis of all the sales orders for the past 24 months.
  • C. Speak with internal contacts to understand the customer sentiment and outstanding escalations.
  • D. Build an understanding of your customer's business and market trends and priorities.
Answer: D

NEW QUESTION # 122
Which type of information should be captured during the first customer engagement?
  • A. customer's desired outcomes
  • B. cases escalated to technical support
  • C. stakeholder map
  • D. expansion opportunities
Answer: A
Explanation:
During the first customer engagement, capturing the customer's desired outcomes is essential. This information helps in understanding the customer's expectations and goals, which guides the subsequent actions and strategies for customer success. References: Cisco Customer Success Manager documentation

NEW QUESTION # 123
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:
Explanation:

Explanation:
A group of blue and orange boxes with text Description automatically generated


NEW QUESTION # 124
In an onboarding session, introductions to new stakeholders were made, new KPIs were step does the Customer Success Manager take next?
  • A. Create a success plan to be reviewed with the customer at the next review meeting.
  • B. Discuss new opportunities and new products to purchase.
  • C. Provide technical configuration for development.
  • D. Document the session, stakeholder interests, and metrics for leadership.
Answer: D

NEW QUESTION # 125
......
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