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[General] Pass Your Cisco 820-605 Exam with Excellent 820-605 Valid Test Bootcamp Certainl

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【General】 Pass Your Cisco 820-605 Exam with Excellent 820-605 Valid Test Bootcamp Certainl

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Cisco 820-605 Exam covers a variety of topics related to customer success management, including customer lifecycle management, customer value realization, adoption, expansion, and renewal. 820-605 exam also covers topics such as customer success metrics, customer success technology, and customer success operations. 820-605 Exam is designed to test the candidate's knowledge in these areas, as well as their ability to apply this knowledge in real-world scenarios.
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Cisco Customer Success Manager Sample Questions (Q32-Q37):NEW QUESTION # 32
Refer to the exhibit.

Which initial action does a Customer Success Manager take?
  • A. Share the report with the customer point of contact for license types B and D and determine causes
  • B. Provide trending information on license types B and D and share with all stakeholders
  • C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
  • D. Run analysis on all the license types used by the customer on all platforms
Answer: A

NEW QUESTION # 33
Refer to the exhibit.

What is the problem with this RACI example?
  • A. Every task should have four people consulted.
  • B. More stakeholders should be involved.
  • C. Too many people are accountable for this task.
  • D. No one has multiple roles.
Answer: C

NEW QUESTION # 34
What are two barriers of adoption in an organization? (Choose two.)
  • A. implementation issues
  • B. new product sales motion
  • C. lack of knowledge on solution
  • D. organizational announcements
  • E. hiring practices
Answer: A,C

NEW QUESTION # 35
A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?
  • A. Agree on a set of metrics and share the results and trend lines with recommendations for improvement.
  • B. Appoint a customer representative to review the data and give specific suggestions.
  • C. Explain the limitations of the available reports and offer options to provide input to develop new reports.
  • D. Provide the customer with access to the raw data to enable them to develop their own insights.
Answer: A
Explanation:
To address the customer's concern about the lack of insights during quarterly business reviews, it is important to focus on actionable metrics. By agreeing on a set of relevant metrics and sharing the results along with trend lines, the Customer Success Manager can provide meaningful insights and recommendations that can lead to improvements in the customer's business processes or solution utilization. References: The practice of using data-driven insights to inform business decisions is a key component of Customer Success, ensuring that reviews are not just data presentations but strategic discussions that drive value.

NEW QUESTION # 36
A customer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended?
  • A. Learn the solution concepts.
  • B. Understand the architecture of the purchased solution.
  • C. Become familiar with the fundamentals of the purchased solution.
  • D. Overview the security of the purchased solution and policy best practices.
Answer: B
Explanation:
When a customer reaches the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain, the recommended action is to understand the architecture of the purchased solution. This understanding is crucial as it allows the customer to fully utilize the features and capabilities of the solution, ensuring they can optimize their network operations effectively. It also enables them to identify areas where they can improve efficiency and performance, which is essential for achieving the desired outcomes from their investment in the technology.
References:
*Cisco's official page on Customer Success Manager certification1.
*Lifecycle Advantage blog by Cisco, highlighting the importance of overcoming adoption barriers and helping customers progress through the lifecycle journey2.
*CSM Exam Overview on Cisco Learning Network, which outlines the knowledge and skills tested in the exam

NEW QUESTION # 37
......
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