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[General] Exam GCP-GCX Tests & GCP-GCX Pass Guarantee

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【General】 Exam GCP-GCX Tests & GCP-GCX Pass Guarantee

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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is designed to validate the skills and knowledge of professionals who are responsible for implementing and managing Genesys Cloud CX solutions. GCP-GCX exam covers a wide range of topics, including call routing, IVR design, reporting and analytics, and contact center management. By passing the GCP-GCX exam, professionals can demonstrate their ability to implement and manage Genesys Cloud CX solutions, which can help them advance their careers in the field of contact center technology.
Genesys GCP-GCX Exam is divided into three sections: Routing, Reporting, and Analytics, and Contact Center Management. The Routing section covers topics such as routing strategies, routing rules, and routing prioritization. The Reporting and Analytics section covers topics such as report types, report scheduling, and data visualization. The Contact Center Management section covers topics such as agent management, queue management, and interaction management.
Complete Exam GCP-GCX Tests | Amazing Pass Rate For GCP-GCX Exam | Correct GCP-GCX: Genesys Cloud CX Certified Professional - Consolidated ExamAs far as the GCP-GCX practice test are concerned, these GCP-GCX practice questions are designed and verified by the experience and qualified Genesys GCP-GCX exam trainers. They work together and strive hard to maintain the top standard of GCP-GCX exam practice questions all the time. So you rest assured that with the Genesys GCP-GCX Exam Dumps you will ace your Genesys GCP-GCX exam preparation and feel confident to solve all questions in the final Genesys GCP-GCX exam.
Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q83-Q88):NEW QUESTION # 83
Which architectural approach is used to develop a single application as a suite of small services?
  • A. Genesys Cloud CX Salesforce Architecture
  • B. Single Core Architecture
  • C. Microservices Architecture
  • D. Monolithic Architecture
Answer: C
Explanation:
Explanation
Microservices Architecture is an architectural approach that is used to develop a single application as a suite of small services. Microservices Architecture is a design pattern that breaks down an application into independent components or modules that communicate with each other through well-defined interfaces or APIs.
Microservices Architecture enables faster development, deployment, scaling, testing, and maintenance of applications by allowing each service to run in its own process and be managed by a small team. References:
https://www.genesys.com/glossary/microservices-architecture https://www.genesys.com/en-gb/platform/cloud

NEW QUESTION # 84
Select the features available in Genesys Cloud CX Architect. (Choose three.)
  • A. Create skills
  • B. Convert text to speech
  • C. Play pre-recorded messages
  • D. Receive and route calls
  • E. Configure queues
Answer: A,D,E

NEW QUESTION # 85
Select all available options for adding widgets to a performance dashboard. (Choose four.)
  • A. Text
  • B. Grid
  • C. Metric
  • D. Interaction
  • E. Agent Status
  • F. Chart
Answer: A,B,C,F
Explanation:
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. Reference: https://help.mypurecloud.com/art ... formance-dashboard/ https://help.mypurecloud.com/articles/widget-types/

NEW QUESTION # 86
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
  • A. Android
  • B. Harmony OS
  • C. Windows 10 Mobile
  • D. iOS
Answer: A,D
Explanation:
Explanation
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications.
Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. References: https://help.mypurecloud.com/art ... -cloud-mobile-apps/
https://help.mypurecloud.com/art ... s-cloud-mobile-app/

NEW QUESTION # 87
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
  • A. Index Ratings
  • B. Medians
  • C. Languages
  • D. Knowledge levels
  • E. Skills
Answer: C,E
Explanation:
Languages and skills are two attributes that ensure that the interactions are routed to the most qualified agent. Languages and skills are ratings that indicate an agent's proficiency or preference for handling certain types of interactions or customers. For example:
Languages indicate an agent's ability to speak or write in different languages.
Skills indicate an agent's capability or willingness to handle different media types or queues.
Genesys Cloud CX routing uses these attributes to match each interaction with an agent who has the highest ratings for those attributes. Reference: https://help.mypurecloud.com/art ... evaluation-methods/ https://help.mypurecloud.com/art ... o-an-agent-profile/ https://help.mypurecloud.com/art ... o-an-agent-profile/

NEW QUESTION # 88
......
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