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[General] Latest Genesys GCX-GCD Exam Online | New GCX-GCD Exam Pdf

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【General】 Latest Genesys GCX-GCD Exam Online | New GCX-GCD Exam Pdf

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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 2
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 3
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 4
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 5
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

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Genesys Cloud CX: Developer Certification Sample Questions (Q49-Q54):NEW QUESTION # 49
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
  • A. True
  • B. False
Answer: A
Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.

NEW QUESTION # 50
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
  • A. Medians
  • B. Index Ratings
  • C. Skills
  • D. Knowledge levels
  • E. Languages
Answer: E
Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

NEW QUESTION # 51
Which of the following statements are true? (Choose two.)
  • A. Genesys Cloud CX maintains the recordings and the metadata indefinitely.
  • B. Genesys Cloud CX does not allow integrations for cloud storage.
  • C. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
  • D. Genesys Cloud CX allows cloud storage using integration.
Answer: C,D
Explanation:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

NEW QUESTION # 52
What level of permissions does a user require to view the organization settings?
  • A. Admin
  • B. Agent
  • C. All of the above
  • D. Supervisor
Answer: A
Explanation:
In Genesys Cloud CX, users require administrative privileges to access and manage organization settings.
This access is typically granted through the Admin role, which provides the necessary permissions to view and modify organization-wide configurations. Agent and Supervisor roles do not inherently possess these permissions.

NEW QUESTION # 53
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
  • A. 80 calls must be answered every 20 seconds.
  • B. 20 chats and calls must be answered in 80 seconds.
  • C. 80% of calls must be answered within 20 seconds.
  • D. 20 chats and calls must be answered in 80 seconds.
Answer: C
Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.

NEW QUESTION # 54
......
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