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Exam Cram Salesforce FS-Con-101 Pdf | 100% FS-Con-101 Correct Answers

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Exam Cram Salesforce FS-Con-101 Pdf | 100% FS-Con-101 Correct Answers

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Salesforce Certified Field Service Consultant Sample Questions (Q58-Q63):NEW QUESTION # 58
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
  • A. Select Working Location Enable Primary on theWorking Territories Work Rule:
  • B. Remove the Match Territory Work Rule.
  • C. Include the Mateh Territory Work Rule.
  • D. Deselect Working Location Enable Primary on the Working Territories Work Rule.
Answer: A,C
Explanation:
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources shouldbe matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look atboth primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working LocationEnable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. References: https://help.salesforce.
com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5

NEW QUESTION # 59
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
  • A. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
  • B. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  • C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
  • D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
Answer: C
Explanation:
This is the recommended sequence of steps to dispatch a technician for a customer issue. A case is created to track the customer issue, a work order is created to track the work that needs to be done, a service appointment is created to schedule the work, and a service appointment is dispatched to assign it to a technician.
References: https://trailhead.salesforce.com ... ield_service_basics
/field_service_work_orders

NEW QUESTION # 60
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
  • A. Add the Service Territory Location Related List on the Location page layout.
  • B. Add the Service Territory Location Related List on the Service Territory page layout.
  • C. Create the Service Territory Location as a Location lookup field.
  • D. Create the Service Territory Location as a Service Territory lookup field.
Answer: A,B
Explanation:
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master- detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show howLocations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. References: https://developer.salesforce.com/docs/atlas.en-us.api.
meta/api/sforce_api_objects_serviceterritorylocation.htm https://help.salesforce.com/s/articleView?id=sf.
customize_related_lists.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_territory_locations_overview.htm&type=5

NEW QUESTION # 61
Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?
  • A. Add the Resource Skill and set the End Date.
  • B. Add the Resource Skill and track certification using reminder.
  • C. Add the Resource Skill and remove from the Service Territory once expired.
  • D. Add the Resource Skill and create Absence onceexpired.
Answer: A
Explanation:
This option allows the Resource Skill to expire when the certification expires, and prevents the resource from being scheduled for jobs that require that skill. References:https://help.salesforce.com/s/articleView?id=sf.
fs_resource_skills.htm&type=5

NEW QUESTION # 62
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
  • A. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
  • B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
  • C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
  • D. Leverage the Match Skills Work Rule when scheduling appointments.
Answer: A,D
Explanation:
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. References:https://help.
salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5

NEW QUESTION # 63
......
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