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[General] 2026 SAP C_OCM_2503: SAP Certified Associate - Organizational Change Management

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【General】 2026 SAP C_OCM_2503: SAP Certified Associate - Organizational Change Management

Posted at 2/4/2026 18:59:17      View：54 | Replies：0        Print      Only Author   [Copy Link] 1#
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SAP C_OCM_2503 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Change Strategy: This section of the exam measures the skills of a Change Manager and centers on formulating the right strategy for managing organizational change. It includes defining the direction, scope, and impact of change efforts while ensuring alignment with strategic business objectives.
Topic 2
  • Change Effectiveness: This section of the exam measures the skills of a Transformation Consultant and evaluates how well the change has been adopted and integrated into the organization. It involves tracking metrics, gathering feedback, and assessing outcomes to continuously improve the change approach.
Topic 3
  • Change Realization: This section of the exam measures the skills of a Transformation Consultant and includes the practical execution of change initiatives. It covers how change plans are implemented in real-world scenarios, ensuring that the intended benefits are realized and reinforced throughout the organization.
Topic 4
  • Change Enablement: This section of the exam measures the skills of a Change Manager and deals with the tools, training, and support systems that empower employees to adopt and sustain the change. It ensures that people are equipped with the right capabilities to thrive in the new environment.
Topic 5
  • Change Communication: This section of the exam measures the skills of a Change Manager and focuses on the communication plans and methods necessary for successful change. It involves designing communication strategies that engage stakeholders, promote transparency, and address concerns during the transition.
Topic 6
  • Organizational Change Management Set-up: This section of the exam measures the skills of a Transformation Consultant and addresses the initial planning and structuring of change management activities. It focuses on preparing the organization, setting up governance structures, and identifying roles and responsibilities to drive change successfully.
Topic 7
  • Change Leadership: This section of the exam measures the skills of a Transformation Consultant and emphasizes the leadership skills required to champion change. It involves fostering commitment among stakeholders, guiding teams through transformation, and maintaining momentum throughout the change journey.

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SAP Certified Associate - Organizational Change Management Sample Questions (Q14-Q19):NEW QUESTION # 14
What should be considered when developing personas? Note: There are 2 correct answers to this question.
  • A. Using a real person as an inspiration for the persona to make the persona as realistic as possible
  • B. Aligning the persona descriptions with the employee representatives of the respective target groups
  • C. Involving representatives of the target group into the development of personas
  • D. Finding the right level of detail, avoiding a too granular or too generic description of personas
Answer: C,D
Explanation:
Personas in SAP OCM personalize communication, and their development requires balance and input. Option A is correct because the right detail level-e.g., "Finance User, 35, cautious, needs process clarity"-avoids being too specific (e.g., daily tasks) or too vague (e.g., "employee"), ensuring usability without losing focus.
Option B is correct as involving target group reps (e.g., a key user) ensures accuracy-e.g., they might note
"we need system tips," shaping a persona's needs realistically.
Option C is incorrect-employee reps (e.g., works council) focus on rights, not persona details; alignment isn' t needed. Option D is incorrect; using a real person risks bias or privacy issues-personas are composites, not copies. SAP OCM stresses relevance and collaboration in persona creation.
"Develop personas with balanced detail and target group input to ensure they reflect stakeholder needs accurately" (SAP OCM Framework, Persona Creation Guidelines).

NEW QUESTION # 15
What are the core elements of SAP's integrated enablement approach? Note: There are 2 correct answers to this question.
  • A. Enablement infrastructure, covering the enablement administration, systems, and support
  • B. Enablement execution, covering enablement project management, content development, and delivery
  • C. Enablement advisory, covering the enablement best practices, coaching, and evaluation
  • D. Enablement planning, covering the enablement strategy, and the learning needs analysis for theproject team and users
Answer: B,D
Explanation:
SAP's integrated enablement approach in OCM prepares users for cloud adoption. Option A is correct because enablement execution includes project management (coordinating efforts), content development (creating materials), and delivery (training sessions), forming the operational core. Option D is correct as enablement planning-strategy (defining approach) and learning needs analysis (identifying gaps for project team/users)-sets the foundation for execution.
Option B is incorrect; advisory (best practices, coaching) supports but isn't a core element-it's external guidance. Option C is incorrect; infrastructure (administration, systems) is logistical, not a defining component. SAP OCM focuses on planning and execution as the heart of enablement.
"SAP's enablement approach comprises planning (strategy and needs analysis) and execution (management, content, delivery) to drive user readiness" (SAP Activate, Integrated Enablement Framework).

NEW QUESTION # 16
Why is it beneficial to collect both quantitative and qualitative data in a change assessment?
  • A. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.
  • B. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information.
  • C. Quantitative data is easy to interpret, and qualitative data is easy to aggregate.
  • D. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity.
Answer: A
Explanation:
In SAP OCM, a change assessment benefits from both data types. Option D is correct because quantitative data (e.g., survey scores) can be visualized (charts, graphs) for impact, while qualitative data (e.g., interviews) reveals nuanced insights (e.g., resistance reasons). Option A is incorrect-anonymity isn't a primary qualitative benefit. Option B is flawed; qualitative data is harder to aggregate. Option C reverses roles- qualitative explains, quantitative rates. SAP OCM uses this dual approach for a fuller picture.
"Quantitative data supports visualization, while qualitative data uncovers deeper insights in change assessments" (SAP Activate, Change Assessment Guidelines).

NEW QUESTION # 17
How would you assign the responsibilities for organizational change management in a cloud project? Note:
There are 2 correct answers to this question.
  • A. In mid-size projects, the change management responsibility should be assigned to the business leaders of the impacted units.
  • B. In large projects, the change management responsibility is usually assigned to a designated change manager or a change management team.
  • C. In small projects, the project manager can take over the change management responsibility.
  • D. Independently from the project size, the change management responsibility is assigned to the project sponsor.
Answer: B,C
Explanation:
Responsibility assignment in SAP OCM depends on project scale. Option A is correct because large projects require specialized expertise, so a dedicated change manager or team is typical to handle complexity. Option C is correct as small projects often lack resources for a separate change manager, so the project manager assumes this role. Option B is incorrect-business leaders may support change but are not typically responsible for managing it, as this requires specific OCM skills. Option D is incorrect; the project sponsor provides oversight and support, not direct responsibility for execution, regardless of size.
Extract from SAP OCM Concepts: SAP Activate recommends tailoring OCM roles to project size, with dedicated resources for large implementations and consolidated roles for smaller ones(SAP OCM Framework).

NEW QUESTION # 18
Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.
  • A. The learning needs analysis for the project team
  • B. The enablement strategy
  • C. The enablement content development
  • D. The learning needs analysis for the business users
Answer: A,B
Explanation:
The Prepare phase in SAP Activate sets up enablement foundations. Option A is correct because the learning needs analysis (LNA) for the project team-e.g., assessing if consultants need S/4HANA skills-ensures implementers are ready before design, critical for early success. Option C is correct as the enablement strategy (e.g., "train key users first") defines the approach, aligning with project goals-e.g., planning phased training before go-live.
Option B is incorrect-content development (e.g., tutorials) occurs in Realize, once processes are defined.
Option D is incorrect; business user LNA follows in Explore/Realize, after impacts are clearer-Prepare focuses on the team. SAP OCM prioritizes early team readiness and strategy.
"In Prepare, perform the learning needs analysis for the project team and develop the enablement strategy to establish a strong enablement foundation" (SAP Activate, Prepare Phase Enablement).

NEW QUESTION # 19
......
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