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[General] Plat-Admn-201認證考試 - Plat-Admn-201考試題庫

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【General】 Plat-Admn-201認證考試 - Plat-Admn-201考試題庫

Posted at 2/4/2026 21:43:41      View：146 | Replies：2        Print      Only Author   [Copy Link] 1#
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Salesforce Plat-Admn-201 考試大綱：
主題簡介
主題 1
  • Data and Analytics Management: This domain focuses on data operations including importing, exporting, and backing up data, maintaining data quality through validation rules, and creating reports and dashboards while understanding sharing model impacts.
主題 2
  • Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
主題 3
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
主題 4
  • Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
主題 5
  • Service and Support Applications: This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.

最新的 Salesforce Certified Administrator Plat-Admn-201 免費考試真題 (Q105-Q110):問題 #105
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. Which type of relationship should a Platform Administrator make between Shipments and Accounts?
  • A. Accounts should have a master detail to Shipments.
  • B. Shipments should have a lookup to Account.
  • C. Accounts should have a lookup to Shipments.
  • D. Shipments should have a master detail to Accounts.
答案：B
解題說明：
When relating two objects where the child records must persist even if the parent record is deleted, a Lookup Relationship is the correct choice18. In this scenario, the Shipment object should have a lookup field pointing to the Account. Unlike a Master-Detail relationship (Option B), which automatically deletes child records (cascade delete) when the master is deleted, a Lookup relationship allows the child record to remain in the system, either by clearing the lookup field or simply leaving it as is. Option A and D are architecturally incorrect because the relationship field is always created on the "child" or "many" side of the relationship (Shipments) to point to the "parent" (Account). Using a Lookup relationship ensures data retention for historical shipment tracking while still allowing the shipment items to be visible via a related list on the Account page.

問題 #106
Universal Containers' Platform Administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship?
  • A. Create a junction with a custom object.
  • B. Create two master-detail relationships on the new object.
  • C. Create two lookup relationships on the new object.
  • D. Create URL fields on a custom object.
答案：A,B
解題說明：
In Salesforce, a many-to-many relationship allows each record of one object to be linked to multiple records of another object and vice versa. This is achieved by using a Junction Object. A junction object is a custom object that sits between the two objects you want to relate. To implement this correctly, the administrator must follow two specific steps: first, create the custom object to serve as the "junction"; second, create two Master-Detail relationship fields on that new junction object. One master-detail field points to the first custom object, and the second points to the other. Because these are master-detail relationships, the junction record's visibility and deletion behavior are controlled by its parents. This structure allows for powerful reporting and roll-up summaries on both parent objects. Using simple lookup relationships (Option D) would not enforce the strict data integrity or the specific roll-up capabilities that define a true many-to-many relationship in the Salesforce architecture.

問題 #107
The sales and service teams at Cloud Kicks would like to have more visibility into their pipeline and stay on top of every case. A Platform Administrator needs to quickly create dashboards for each of the teams but does not know where to start. What should the administrator do?
  • A. Enable Einstein Analytics and build custom dashboards using advanced analytics tools.
  • B. Use the Salesforce Labs Field Service Dashboards for service teams from AppExchange.
  • C. Manually create dashboards without using any prebuilt templates or packages.
  • D. Use the Salesforce Labs CRM Dashboards for sales teams from AppExchange.
答案：D
解題說明：
For an administrator who needs to deliver high-quality dashboards "quickly" and "doesn't know where to start," the AppExchange is the best resource. Salesforce Labs provides several free, pre-configured dashboard packages (like the "CRM Dashboards") that include standard components for sales pipeline, lead tracking, and case management. These packages serve as an excellent baseline that can be installed in minutes and then customized to fit the specific needs of Cloud Kicks. Manually creating everything (Option D) is time-consuming. Einstein Analytics (Option B) is a separate, more complex product that requires extra licensing and setup. Option A is too narrow, as it focuses specifically on "Field Service" rather than general sales and service visibility.

問題 #108
A Platform Administrator at Cloud Kicks has a request from the finance team that all won opportunities over a certain value must be checked for accuracy before the deal can be considered fully closed. The assigned finance team member, as well as the sellers' manager, both must sign off on the deal, with the manager doing so first. Then, the finance team member must sign off, for a total of up to three sign-offs per opportunity. How should the administrator address this request?
  • A. Add a Lightning web component to the opportunity page to capture the details in an approval record.
  • B. Create an approval process with specific steps.
  • C. Create a screen flow that runs anytime an opportunity is closed.
  • D. Create a quick action to send emails to both the manager and the finance team member.
答案：B
解題說明：
To manage a structured, multi-step sign-off requirement like the one described by the finance team, the Approval Process is the standard and most effective tool. An approval process allows an administrator to define a sequence of "Approval Steps." In this scenario, Step 1 would be configured to route the request to the Seller's Manager. Only after the manager approves does the record move to Step 2, which would be configured to route the request to the specific Finance Team member. This ensures the "manager first" logic is strictly enforced. Approval processes also provide a native "Approval History" related list, which serves as a vital audit trail for the finance team to verify that all necessary signatures were obtained before the deal was finalized. Using a screen flow (Option A) or quick actions (Option C) would lack the built-in locking mechanism and formal status tracking that the Approval engine provides. A Lightning Web Component (Option B) would require significant custom coding for a process that is easily handled by standard "click-not-code" configuration.

問題 #109
A salesperson complains that the Log a Call button is missing from the highlights panel of an Opportunity page. What is the reason for this?
  • A. The Log a Call action has not been added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.
  • B. The custom Log a Call permission has been disabled at the org level in Setup.
  • C. The Log a Call action will appear within the Activity Component as a standard behavior rather than the highlights panel.
  • D. The custom Log a Call permission is missing from the user's profile and assigned permission sets.
答案：A
解題說明：
In the Salesforce Lightning Experience, the buttons and actions that appear in the header (Highlights Panel) of a record are controlled by the Salesforce Mobile and Lightning Experience Actions section of the Page Layout. If a specific action like "Log a Call" is missing, it is usually because it has not been dragged into this specific section in the Page Layout editor. While standard actions sometimes appear in the Activity component (Option A), they are explicitly configured for the header via the Page Layout. There is no specific "Log a Call permission" (Options C and D) that would hide only that button; if a user has permission to create Tasks, they generally have the ability to use the Log a Call feature if it is present on the layout.

問題 #110
......
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