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SAP C_OCM_2503 Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Change Strategy: This section of the exam measures the skills of a Change Manager and centers on formulating the right strategy for managing organizational change. It includes defining the direction, scope, and impact of change efforts while ensuring alignment with strategic business objectives.
| | Topic 2 | - Change Communication: This section of the exam measures the skills of a Change Manager and focuses on the communication plans and methods necessary for successful change. It involves designing communication strategies that engage stakeholders, promote transparency, and address concerns during the transition.
| | Topic 3 | - Change Enablement: This section of the exam measures the skills of a Change Manager and deals with the tools, training, and support systems that empower employees to adopt and sustain the change. It ensures that people are equipped with the right capabilities to thrive in the new environment.
| | Topic 4 | - Change Effectiveness: This section of the exam measures the skills of a Transformation Consultant and evaluates how well the change has been adopted and integrated into the organization. It involves tracking metrics, gathering feedback, and assessing outcomes to continuously improve the change approach.
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SAP Certified Associate - Organizational Change Management Sample Questions (Q61-Q66):NEW QUESTION # 61
What should a change manager keep in mind when identifying stakeholder groups?
- A. The number of impacted employees should be documented
- B. A business unit should be broken down into about five stakeholder groups
- C. The stakeholder identification is a one-time activity
- D. Management teams are not listed as separate stakeholder groups
Answer: A
Explanation:
Identifying stakeholder groups in SAP OCM (Prepare phase) builds the foundation for engagement. Option B is correct because documenting the number of impacted employees-e.g., "50 warehouse staff affected by inventory changes"-quantifies the scope, aiding resource planning (e.g., training sessions) and impact assessment (e.g., resistance scale). Without this, efforts might under- or over-allocate, like scheduling one session for 200 users, overwhelming trainers.
Option A is incorrect-arbitrarily setting "five groups" per unit lacks basis; groups (e.g., key users, managers) depend on impact, not a fixed number. Option C is incorrect-management teams are distinct stakeholders if impacted (e.g., finance leads losing report customization), requiring specific strategies. Option D is incorrect; identification iterates as the project evolves (e.g., new units added in later waves). SAP OCM emphasizes scale documentation for practical planning.
"When identifying stakeholder groups, document the number of impacted employees to assess the scale and tailor change management efforts accordingly" (SAP Activate, Stakeholder Identification Guidelines).
NEW QUESTION # 62
How would you describe the different dimensions of SAP's organizational change management framework?
Note: There are 3 correct answers to this question.
- A. Change realization includes activities to realize the business benefits associated with the cloud implementation.
- B. Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.
- C. Change strategy covers activities to set up change management properly.
- D. Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.
- E. Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.
Answer: A,B,C
Explanation:
SAP's OCM framework has key dimensions. Option A is correct-change strategy sets the foundation (e.g., planning, scoping). Option B is correct as realization focuses on delivering benefits (e.g., adoption). Option D is correct because leadership equips managers to manage change and resistance. Option C is incomplete- effectiveness evaluates impact but isn't fully defined here. Option E is a tactic, not a dimension; communication supports other dimensions.
Extract from SAP OCM Concepts: SAP OCM includes strategy, realization, and leadership as core dimensions (SAP OCM Framework).
NEW QUESTION # 63
Which communication activities are suitable to celebrate the success of a cloud implementation project? Note:
There are 3 correct answers to this question.
- A. E-mail from the change manager to all impacted users describing the project achievements
- B. Appreciation e-mail from the project lead to the change agents with their managers in cc
- C. Video with testimonials from different users posted in the corporate intranet
- D. All-employee meeting allowing the project team members to talk about their individual contributions to the project
- E. "Thank you" e-mail from the project sponsor to the project team members
Answer: B,C,E
Explanation:
Celebrating success in SAP OCM (Run phase) reinforces morale and adoption. Option A is correct because an appreciation e-mail from the project lead to change agents, with managers copied, recognizes their efforts and boosts visibility. Option B is correct as a "thank you" e-mail from the sponsor to the project team acknowledges their role, leveraging the sponsor's authority. Option E is correct because a video with user testimonials on the intranet shares success stories broadly, inspiring others.
Option C is incorrect-an all-employee meeting with team members discussing contributions risks being too detailed and less engaging for a broad audience; celebrations should be concise. Option D is incorrect; an e- mail from the change manager to users focuses on informing, not celebrating, and lacks the personal touch of leadership recognition. SAP OCM emphasizes impactful, leadership-driven celebrations.
"Celebrate success with leadership emails to agents and teams, and user testimonial videos, to reinforce achievement and engagement" (SAP Activate, Post-Go-Live Communication).
NEW QUESTION # 64
What are possible options for setting up organizational change management in the project organization? Note:
There are 3 correct answers to this question.
- A. As part of the functional sub-projects
- B. As a separate project
- C. As a staff unit
- D. As a cross-topic
- E. As a subproject
Answer: C,D,E
Explanation:
OCM can be integrated into an SAP project in various ways. Option B is correct because treating OCM as a cross-topic ensures it spans all project areas (e.g., communication, training), aligning with SAP Activate's holistic approach. Option D is correct as a subproject allows OCM to have its own plan and resources under the main project. Option E is correct because a staff unit (e.g., reporting to the project lead) provides dedicated support without separate project status. Option A is incorrect-OCM is rarely a standalone project, as it supports the main implementation. Option C is also incorrect; embedding OCM in functional sub- projects dilutes its focus across technical areas.
Extract from SAP OCM Concepts: SAP Activate supports OCM as a cross-functional, subproject, or staff function to ensure alignment with project goals (SAP OCM Framework).
NEW QUESTION # 65
What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.
- A. The IT department
- B. Senior managers of impacted business units
- C. The project sponsor
- D. Employee representative or works council
- E. The HR department
Answer: B,C,E
NEW QUESTION # 66
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