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[General] Salesforce Field-Service-Consultant Download Free Dumps, Field-Service-Consultan

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【General】 Salesforce Field-Service-Consultant Download Free Dumps, Field-Service-Consultan

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Salesforce Certified Field Service Consultant Sample Questions (Q94-Q99):NEW QUESTION # 94
At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
  • A. Agent
  • B. Agent and Resource
  • C. Dispatcher
  • D. Mobile, Agent, and Resource
Answer: A
Explanation:
The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules. References:https://help.
salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

NEW QUESTION # 95
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers
  • A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
  • B. Create the work skills using Setup. Manually as Resources.
  • C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  • D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
    Add the skill to Work Types and Work Orders.
Answer: A,B

NEW QUESTION # 96
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
  • A. When Service Resources are available for work
  • B. The Due Date of the Service Appointment
  • C. The Time Slots for Appointment Booking
  • D. The Maintenance Plan for the Account
Answer: B,C

NEW QUESTION # 97
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
  • A. Set the Service Appointment to Dispatch in Field Service Settings.
  • B. Enable Sharing of Dispatched Service Appointments.
  • C. Enable Drip Feed Dispatching in Field Service Settings.
  • D. Set the Number of Services to Drip Feed on the Service Territory.
Answer: C,D
Explanation:
Explanation
Drip Feed Dispatching is a feature that allows dispatching groups of service appointments to technicians at regular intervals instead of all at once[56]. Enabling Drip Feed Dispatching in Field Service Settings allows turning on this feature for all service territories[57]. Setting the Number of Services to Drip Feed on the Service Territory allows specifying how many service appointments should be dispatched at a time for each service territory[58]. Setting the Service Appointment to Dispatch in Field Service Settings would not affect how many service appointments are dispatched at a time. Enabling Sharing of Dispatched Service Appointments would not affect how many service appointments are dispatched at a time. References:
https://help.salesforce.com/s/ar ... view.htm&type=5
https://help.salesforce.com/s/ar ... able.htm&type=5
https://help.salesforce.com/s/ar ... gure.htm&type=5

NEW QUESTION # 98
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers
  • A. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.
  • B. The Complex Work Visualforce page is added to the Service Appointments page
  • C. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
  • D. A dependency has been created between the two appointments and the start times are the same.
  • E. The Same Resource and Same Day fields appear on the Service Appointments page layout.
Answer: A,B,C

NEW QUESTION # 99
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