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[General] Free PDF ITIL-4-Transition - Latest ITIL 4 Managing Professional Transition Actu

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【General】 Free PDF ITIL-4-Transition - Latest ITIL 4 Managing Professional Transition Actu

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ITIL 4 Managing Professional Transition certification exam is divided into two parts, each with 40 multiple-choice questions. The first part covers the ITIL 4 Foundation content, which includes the Service Value System and its components, the Four Dimensions of Service Management, and the key concepts of ITIL 4. The second part covers the content of the ITIL 4 Managing Professional modules, which includes four modules: Create, Deliver and Support; Drive Stakeholder Value; High Velocity IT; and Direct, Plan and Improve. ITIL 4 Managing Professional Transition certification exam is ideal for IT professionals who have already achieved the ITIL v3 Expert certification and want to stay up-to-date with the latest ITIL framework.
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ITIL 4 Managing Professional Transition Sample Questions (Q20-Q25):NEW QUESTION # 20
Which practice conducts reviews to validate that services are covering the needs of the customers?
  • A. Change enablement
  • B. Service level management
  • C. Monitoring and event management
  • D. Service desk
Answer: B
Explanation:
Comprehensive Explanation:
Service level management is responsible for:
* Ensuring services meet agreed service levels
* Conducting service reviews with customers
* Verifying that services continue to meet customer needs
Therefore, Option B is correct.

NEW QUESTION # 21
Which BEST describes the primary role of a governing body?
  • A. To establish and regularly review the effectiveness of risk management and internal controls
  • B. To establish and regularly review the goals cascade throughout the organization
  • C. To annually review and approval of IT projects to maximize business value
  • D. To develop and regularly review IT measures and metrics
Answer: B
Explanation:
Explanation
According to ITIL 4, the primary role of a governing body is to evaluate, direct, and monitor the organization's activities, including its service management. One of the key activities of the governing body is to establish and regularly review the goals cascade throughout the organization, which is a mechanism to align the objectives and activities of different levels of the organization with the overall vision and mission. The goals cascade helps to ensure that the organization is delivering value to its stakeholders and customers, and that the service management practices are aligned with the strategic direction and governance framework.
Therefore, the best answer is A. To establish and regularly review the goals cascade throughout the organization. The other options are not the primary role of a governing body, but rather some of the possible activities or responsibilities that the governing body may delegate or oversee. For example, option B. To develop and regularly review IT measures and metrics, may be part of the monitoring activity of the governing body, but it is not the main purpose of its role. Option C. To annually review and approval of IT projects to maximize business value, may be part of the directing activity of the governing body, but it is not the only or the most frequent task that it performs. Option D. To establish and regularly review the effectiveness of risk management and internal controls, may be part of the evaluating activity of the governing body, but it is not the core function of its role. References:
Chapter 9: The SVS: Governance - ITIL 4 Essentials: Your essential ...1 Building governance, risk and compliance with ITIL 4 | Axelos2 Roles and Responsibilities in ITIL and ITSM | ITIL 4 Role Types3

NEW QUESTION # 22
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
  • A. By encouraging the practicing of routines to unlearn old habits and learn new ones
  • B. By making hard decisions for the teams and providing step-by-step guidance
  • C. By creating detailed plans that predetermine how to approach large changes
  • D. By encouraging widespread changes that involve the teams starting from scratch
Answer: A
Explanation:
Toyota Kata is a way of managing teams, teaching them to adopt the methods used and perfected by Toyota.
It is based on the idea of practicing routines or patterns that help people learn new skills and behaviors. By encouraging the practicing of routines to unlearn old habits and learn new ones, managers can help employees adjust to the different ways of working that Agile and DevOps require. For example, managers can use the Improvement Kata to help teams set challenging goals, experiment with solutions, learn from obstacles, and adapt to changing conditions. Managers can also use the Coaching Kata to provide feedback and guidance to teams, and help them develop scientific thinking and problem-solving skills. References:
* Toyota Kata - Wikipedia
* What is the Toyota Kata? | Kanban Tool
* Toyota Kata - Habits for Continuous Improvements

NEW QUESTION # 23
Which statement about the purpose of the Monitoring and Event Management practice is TRUE?
  • A. Systematically observe services and service components and record and report selected changes of state identified as events
  • B. Maximize the number of successful changes by ensuring risks have been properly assessed
  • C. Support the agreed quality of a service by handling pre-defined service requests
  • D. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Answer: A
Explanation:
Comprehensive Explanation:
ITIL defines Monitoring and Event Management as:
The practice that systematically observes services and components, identifies changes of state, and records
/reports them as events.
This description matches Option C exactly.

NEW QUESTION # 24
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?
  • A. Failing to deal with communication in a timely fashion
  • B. Changes in service provider and customer staff
  • C. Failing to explain service provider actions that impact the customer
  • D. Scheduling interactions between customer and service provider
Answer: A

NEW QUESTION # 25
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